Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title: D365 CE Functional Solution Architect

Location: Remote with travel up to 30%

Description

As a member of the Managed Services team, the Dynamics 365 CE Functional Solution Architect will help MCA Connect deliver world-class customer service. The Solution Architect is self-motivated to troubleshoot and resolve complex, cross-functional issues with the Dynamics 365 CE application, leading resolution efforts and guiding the functional team toward high-quality outcomes. The Solution Architect owns the solution scope across all process areas and serves as the primary solution authority on Managed Services engagements.

The Solution Architect makes decisions and recommendations confidently across all areas of the solution, exercises independent judgement and decision making on complex issues, and advises clients on matters of significant impact to their implementation. They work on problems of diverse scope and complexity ranging from moderate to substantial, lead the team in determining the most effective methods and procedures, and have full ownership of work and milestones.

The Solution Architect requires minimal instruction on day-to-day work or complex assignments, uses independent judgement on analysis of variable factors, and leads others on the development of solutions. They are a comprehensive designer and leader who applies in-depth and broad knowledge across multiple process areas, takes full ownership of complex issues, and is competent to work independently at the most advanced level.

Managed Services engagements span the full lifecycle of client operations. In addition to day-to-day issue resolution and escalation support, the Solution Architect facilitates Dynamics 365 version updates, post-go-live stabilization and hypercare engagements, system assessments and health checks, iterative phased module deployments, optimization of existing systems, and higher-level troubleshooting. The Solution Architect also provides architectural oversight on staff augmentation–style engagements to ensure solution integrity and MCA Connect quality standards are maintained. Position requires up to 30% travel.

Core Responsibilities

Managed Services Support Operations

• Provide outstanding customer service and achieve client satisfaction

• Monitor and triage complex or escalated support cases; own cross-functional issues end-to-end through resolution

• Troubleshoot complex, cross-functional issues and deliver high-quality solutions independently, while leading collaborative resolution efforts across the functional team

• Provide higher-level troubleshooting for cases that exceed Consultant and Senior Consultant expertise

• Oversee and guide Microsoft support escalations, ensuring proper documentation, follow-through, and resolution across Premier Support and Product Group channels

Engagement Delivery Across the MgS Portfolio

• Lead post-go-live stabilization and hypercare engagements; define stabilization scope, success criteria, and transition-to-steady-state plans

• Lead Dynamics 365 system assessments and health checks; deliver architectural findings, risk analysis, and strategic improvement roadmaps to client leadership

• Architect and oversee iterative phased module deployments, defining deployment sequencing, cross-functional dependencies, and go/no-go criteria for each wave

• Provide architectural oversight and solution governance on staff augmentation–style engagements, ensuring embedded resources maintain solution integrity and MCA Connect methodology standards

Customer Satisfaction & Advisory

• Work closely with the MCA Connect functional team to ensure engagements meet customer expectations

• Ensure customer satisfaction by delivering on-time, quality results

• Serve as a trusted advisor to client leadership; display confidence and experience in communicating with Senior Management on concerns, key decisions, risks, and trade-offs that affect the solution

• Promote and encourage change and change management methods to support customer acceptance and system adoption

• Prioritize and maintain focus on the customer’s visionary goals across all workstreams

• Advise clients on matters of significant impact to their implementation; exercise independent judgement and decision making on complex issues

Solution Design & Delivery

• Lead the transition from strategic business transformation decisions to the successful delivery of those strategic decisions through execution phases

• Lead the MCA Connect project teams to define functional requirements and document solution designs; manage and oversee detailed design/requirements meetings to understand clients’ business requirements and conduct gap analysis

• Ensure the quality of design, configuration, and testing of core Dynamics 365 CE modules across all process areas

• Review design requirements prepared by functional team; deliver recommended changes and adherence to methodology

• Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions

• Actively participate as the “Dynamics 365 CE Expert” in the Executive Steering Committee

• Facilitate and ensure all cross-practice coordination as appropriate

• Support technical lead regarding questions on customizations, estimates, and timelines

Project Team Support & Management

• Ensure project and project team members follow MCA Connect methodology standards, including conformance to any Statements of Work (SOW)

• In partnership with the technical lead, create and execute the final system cutover plan for Go Live

• Work with the Project Manager and technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post-Go Live maintenance

• Manage and provide senior support to the client for generation of user documentation

• Manage and provide senior support for the training of end users and system administrators

• Provide business technical support and guidance to empower the functional team to build and own the solution

• Assist functional team and customer with data migration plan, reconciliation plans, and data clean-up recommendations

• Create Azure DevOps test plan through assistance of customer with CRP/UAT test cases, link to user stories, and assure completion and sign-off

• Support and monitor pass/fail CRP/UAT issue resolution, risk escalations and acceptance, and mitigation planning

• Mentor the team to support knowledge transfer, project success, and overall continued career growth

• Provide specific scoping documentation to the Project Manager for the generation of subsequent Statements of Work (SOWs) as appropriate

• Share responsibility with the Project Manager for creating periodic status reports for consumption by project team members and the executive leadership team (ELT)

• Share responsibility with technical lead and Project Manager for tracking customizations, deliverables, and timeliness of completion

• Oversee and support technical lead and functional team regarding debugging and finding code issues

• When applicable: Attend Microsoft FastTrack meetings, provide required documentation and/or training for Go Live checklist; comply with Microsoft FastTrack policies

• Manage ISV decisions, design, and collaboration with the functional team

• Design, review, and maintain awareness of all integration plans

• Monitor and coordinate Microsoft version updates; train, schedule, and guide customer to own release and pause schedules

• Monitor completeness of project, milestone activities, and sign-off tasks

• Promote continuous learning, D365 feature enhancement review, and deployment

Managed Services Operations & Collaboration

• Maintain effective customer relationships; log incidents and document communications in CE

• Develop whitepapers, best practice knowledge base articles, and proactive service offerings leveraging new features or common repetitive areas

• Create, develop, and deliver proactive services to reduce recurring issues and improve client outcomes

• Provide support for team members; actively mentor Consultants and Senior Consultants on technical skills, cross-functional knowledge, and client management

• Communicate effectively with client leadership on business process decisions and project direction

• Optimize individual utilization; continue professional education by setting specific annual training goals

• Work independently with a self-motivated approach, while remaining open to collaboration, team participation, and knowledge sharing

MCA Representation & Communication

• Create and deliver content for both internal and external training, communication, and marketing

• Represent MCA Connect at promotional and educational events

Required skills and experience

• Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models.

• Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities.

• Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables.

• Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization.

• Experience producing executive-ready deliverables such as capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs.

• Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials. Change management certification is preferred.

• Experience with D365 ERP Processes and Dual Write is a plus.

$120,000 - $170,000 a year

Additional supplemental compensation (bonus) up to $30,000 annually

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·Work/Life Balance with Unlimited Paid Time Off (UPTO)

·401k Plan with Company Matching Contribution

·Monthly Stipend for Home Office Expenses

·Subsidized Medical, Dental and Vision Coverage

·Health Savings and Flexible Spending Accounts

·Company Paid Life and Disability Insurance

·Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn’t broken — it’s the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.

We’re rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country.

What You’ll Do:

• Market solution design. Partner with network, go-to-market, and sales teams to define and scope what Nomi can realistically deliver in each new market before it’s sold, including provider coverage, TPA capability, and integration sequencing.
• Partner and TPA data exchange. Write the integration requirements between Nomi and every partner in the claim lifecycle — inbound claims, priced output, remittance, eligibility, file cadence, SLAs, and reconciliation — specific enough that an engineer on either side can build to it.
• Network configuration and pricing. Own the path from a signed rate sheet to a correctly priced claim: ingestion, normalization, versioning, effective dating, validation, and audit. Set the testing and release bar for anything that touches pricing.
• Provider data, adequacy, and directory. Own the provider data model and hierarchy — sponsor, tax ID, billing NPI, service location — and make network adequacy and directory accuracy measurable rather than asserted.
• New segments and group types. Evaluate new group types and segments as they come up, be willing to recommend against ones that don’t fit, and defend that recommendation to sales.
• The payments interface. Recognize when a network change has payment-side consequences and get ahead of it with the financial services and payments teams before it ships.

What We’re Looking For:

• Reimbursement fluency. You understand the difference between billed, allowed, and paid, and you’ve worked hands-on with real fee schedules and rate methodologies, percent-of-Medicare, per diem, case rate, DRG, percent-of-charge.
• Domain background. You’ve built this expertise at a health plan, a TPA, a repricing or payment-integrity vendor, a reference-based-pricing administrator, a provider revenue-cycle organization, or a network contracting organization.
• Data exchange experience. You’re comfortable with 837, 835, and eligibility file exchange, and you’ve written integration requirements that another team was able to build from successfully.
• Commercial confidence. You’re comfortable representing Nomi directly in front of a broker, a TPA executive, or a health system, and making commitments you can stand behind.
• A self-directed approach. You’re comfortable defining your own priorities and figuring out what matters most, rather than working off a pre-built roadmap.
• Enough technical fluency to be credible. You can read a data model, write SQL against it, and give an engineer clear enough direction that they’re not left guessing. You won’t be writing production code yourself.
• Strong written communication. Requirements documents are a core part of this role, so your writing should be clear, specific, and easy for others to build from.

Preferred Experiences:

• Experience in self-funded employer health: TPA administration, direct contracting, reference-based pricing, or captives.
• You’ve run a platform migration or a vendor claims-system implementation and lived through the reporting gap that follows.
• Founder or early-operator background, or a track record of using automation and AI to replace manual operational work.

Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We’re a team of 300+ people who show up every day with the same mindset: don’t settle for “that’s just how it is.” Real change happens when you challenge the system, cut through the excuses, and build something better together.

About Chili Piper Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings – instantly. Our Demand Conversion Platform makes it easier for...

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

Benefits at Remote is becoming the provider-agnostic, payroll-correct, compliance-monitored infrastructure layer that sits underneath every way Remote employs someone — Employer of Record, global payroll, PEO — and, increasingly, underneath any external HR system a customer brings. It stops being a standalone module people click through and becomes a layer other systems build on top of: invisible when it works, indispensable when it doesn’t.

Near term, this is a deeply integration-heavy role. You’ll take over a live, high-stakes book of work: migrating benefit costs onto a unified payroll system across multiple carrier and broker paths, standing up retirement plan administration for US global payroll, building provider-agnostic cost ingestion so any customer can bring their own broker or carrier, making benefits data flowing out of clients’ own HR systems land correctly in payroll, and resolving benefit-cost data-integrity incidents that touch real employee paychecks. This is hands-in-the-data work: reconciliation logic, eligibility files, settlement thresholds, migration sequencing.

Longer term, this is a full-scope experience and unification role. As Remote consolidates fragmented, product-by-product benefits tooling into one administration platform, one cost-ingestion pipeline, and one source of truth, you’ll own the vision and roadmap for making benefits behave consistently everywhere — the same primitives (offers, costs, enrollment, providers, statuses) working the same way across 90+ countries and across Employer of Record, global payroll, PEO, and HRIS-connected customers alike. You’ll also own how that layer shows up for non-human consumers — APIs and agent-facing tooling — not just for people in a UI.

This is a senior, high-autonomy role reporting into Product leadership, with regular exposure to Engineering, Payroll Operations, Partnerships, Finance, and Legal/Compliance.

What you bring

• Proven experience as a product manager owning complex third-party integrations (API and file/EDI-based)
• A provider-agnostic mindset: you default to ingesting a customer’s existing reality, and anticipating their future needs (their broker, their carrier, their HRIS) rather than forcing them onto a fixed set of embedded partners.
• Proficiency in Cursor and/or Claude Code is required. You must be able to autonomously build, debug, and ship functional code/prototypes, not just write specs.
• Comfort designing for systems as well as humans — you think in APIs and agent-facing tooling, not just dashboards, and can justify a feature by whether it makes a pay run more correct or compliant, not just whether it “feels complete.”
• Judgment to make both strategic calls (what to consolidate, what to prioritize, what to explicitly stop doing) and tactical ones (scope of a given integration) under real deadline pressure.
• Excellent async written communication — you’ll drive alignment across Engineering, Payroll Operations, Finance, Partnerships, and Legal without relying on meetings.
• Bonus: Experience negotiating or managing commercial partnerships, not just technical integrations, as well as experience in related domains benefits, HR technology, payroll, insurance technology, or fintech

Nice to have

• Strong technical fluency: you can read a data-mapping spec, reason about sync and reconciliation logic, and hold your own in a design conversation with engineers about idempotency, settlement thresholds, or migration sequencing.

Key responsibilities

Own the Benefits infrastructure strategy — near-term integrations, long-term unification

• Drive the roadmap for how Remote connects to carriers, third-party administrators, benefits administration platforms, and customers’ own HR systems — deciding where we build deeper integrations, where we consolidate, and where we offboard partners that no longer fit.
• Own the longer-term shift from fragmented, product-specific benefits tooling toward one administration platform, one cost-ingestion pipeline, and one consistent experience across Employer of Record, global payroll, and PEO.
• Break strategy into a roadmap that’s legible to engineering, operations, and leadership, and keep every investment tied to one bar: does it make a pay run more correct, keep Remote compliant, or help win or retain a customer.

Lead complex, cross-functional integration delivery

• Drive initiatives such as migrating benefit costs onto a unified payroll system across multiple carrier and broker paths, standing up retirement plan administration, building provider-agnostic cost ingestion (bring-your-own-broker), and making benefits data from clients’ HR systems land correctly in payroll — from design through go-live.
• Own test planning, end-to-end validation, and go-live readiness for these migrations, partnering closely with engineering.
• Run the standard process for activating new countries and partners end to end: requirements, integration, carrier onboarding, and rollout.
• Enable sales and implementation on benefits processing and set up - via AI tools to support workflows and code-connected agents to verify provider availability, system behavior and expected outcomes.

Build a seamless benefits experience across products

• Own the vision for consistent benefits behavior across Employer of Record, global payroll, and PEO, and for customers who bring their own HR system, so cost, eligibility, and enrollment data flow the same way regardless of employment model or where the data originates.
• Push proactive, systematic compliance monitoring as a real product surface rather than something discovered when a regulator or customer flags it.
• Identify and close the gaps that today force teams or customers to reconcile benefits data manually across products.

Own data integrity across partner integrations

• Be the escalation point for benefit-cost data incidents (e.g. under-collection, discrepancies between offer and payroll), driving root-cause analysis, remediation, and durable fixes rather than one-off patches.
• Champion systemic tooling — discrepancy reporting, unmapped-cost alerting, reconciliation infrastructure — so issues surface before they hit employees or payroll.

Manage the partner portfolio

• Own the full lifecycle of benefits partners: sourcing and evaluation, technical integration, performance monitoring, and offboarding when a partnership is sunset.
• Partner with the Partnerships team on commercial terms and represent Product as the technical subject-matter expert with carriers and platforms.

Communicate and align

• Evangelize the roadmap and process changes across Product, Engineering, Payroll Operations, Finance, and Partnerships.
• Lead by example on asynchronous, transparent collaboration.

Practicals

• You’ll report to: Director of Product, Payroll
• Team: Product Management
• Location: Any location, any timezone

Application process

1. Interview with recruiter
2. Interview with hiring manager
3. Live Session
4. Team Interview
5. Bar Raiser interview
6. Offer + Employment Verification Checks

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$59,900—$151,650 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Company Description

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How you will make an impact?

We are looking for an AI Consultant to serve as a strategic bridge between business and technology, driving the adoption and successful integration of AI and automation solutions across our organization. In this role, you will act as the key translator between AI & Automation strategy and business needs, ensuring that solutions are aligned with METRO’s overall vision. You will engage with stakeholders to identify, assess, and prioritize high-impact AI and automation use cases using data-driven ROI metrics and consult them to unlock the potential of AI and automation.

Develop clear requirements, user stories, and value cases that adhere to AI Platform standards and strategic priorities. Collaborate with cross-functional teams—including Research, Tech, and Business—to design user-centric, data-driven solutions and guide their implementation.

This position offers a dynamic opportunity to shape the future of wholesale by leveraging your expertise to deliver measurable business value through intelligent automation.

Job Description

Your Responsibilities:

• Being the translator of AI & Automation Strategy to business and back to the AIA Platform and consult the organization to unlock the potential of AI & Automation;
• Engage with business stakeholders to identify and prioritize potential AI and Automation use cases based on ROI metrics;
• Facilitate workshops, interviews, and data-driven assessments across METRO organization, to define value propositions and feasibility for the use cases;
• Translate business needs into actionable requirements, user stories, and value cases aligned with platform standards;
• Ensure alignment of identified opportunities with strategic AI themes and portfolio priorities in line with AI Strategy;
• Partner the Squad Lead on roadmap planning, backlog prioritization, and sprint readiness; support agile delivery and stakeholder management;
• Partner with AIA Platform leadership team, to ensure consistency from ideation to benefit tracking.
• Support KPI definition, value measurement, and quarterly reporting (QBRs);
• Act as a local AI ambassador within the squad’s domain, promoting adoption and responsible use of AI solutions;
• Support rollout, training, and communication of new AI and automation products.

Qualifications

Required key competencies and qualifications:

• Subject Matter Expertise: Understands well its area of responsibility (AI & Automation), all related systems, processes and products;
• Discovery: Conducts qualitative and quantitative research with the support of the Research team. Applies the right methodologies to find out relevant information about the user and their problems and needs;
• Data Driven Decision making: Number driven business opportunities identification, be able to set up value measurement concepts and interpret results from econometrically point of view;
• Consultancy: Understands the demands of the internal client, selects and explains the right solution. With the proactive behavior, being always a helping hand to solve with cutting-edge technology and bring new ideas to the stakeholder: One more thing mindset;
• Business Requirements Analysis: Analyses the business requirements and transforms them into AI & Automation opportunities;
• Communication: Conveys or shares ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience. Good verbal, written and inter-personal communication skills. Very good fluency in English (written and verbal);
• Process Architecture: Understands the big picture of AI & Automation product portfolio, how it first in METRO´s solution landscape and knows how it supports METRO’s strategy, objectives and their measurement.

Additional Information

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation … it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: AI Consultant (Md7).

Our team members are at the heart of everything we do.

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description

\*\*\* Please note - Hybrid or remote subject to location ***

Join us on an exciting journey as a Product Manager for NEC Housing!

You’ll play a pivotal role in shaping and delivering innovative products for the Social Housing sector covering areas such as AI, workflow, case management, customer engagement, including our award-winning NEC Engage app! With over £8.5m annual investment in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively.

We’re looking for passionate individuals to join a dynamic team that’s focused on exceeding customer expectations, maximising intellectual property, and driving transformation across the sector.

From market assessment through to requirements decomposition, build support, and final test verification, you’ll ensure the NEC Housing platform empowers customers to meet the challenges they face.

Key Responsibilities

• Conduct market research to understand legislative, regulatory, competitive, and economic trends, as well as evolving market drivers.
• Become the subject matter expert in your product area, providing guidance to customers and internal stakeholders.
• Collaborate with customers through co-design workshops, user groups, and meetings to capture insights and shape requirements.
• Define customer business needs and objectives to ensure NEC Housing products meet or exceed expectations.
• Create requirements, user stories, and wireframes for new developments, working closely with development and QA teams to deliver solutions that achieve customer outcomes.
• Partner with Technical Authors to produce and review product documentation.
• Build business cases including market uptake, pricing, and margin analysis.
• Identify and manage any third-party requirements, liaising with suppliers and integrators as needed.
• Define and maintain the roadmap for your product area(s).
• Support Pre-Sales and Sales teams with bid responses, proposals, and quotations.
• Deliver presentations to internal and external audiences.
• Contribute to product launch activities.

This is your opportunity to shape NEC Housing products and guide customers toward best practices. Future growth and progression within the Product Team or wider business await the successful candidate.

Qualifications

Essential Criteria

• Experience in UK Social Housing, either as a customer or software solution provider.
• Strong knowledge of project life cycle, methodologies, and delivering projects on time and within budget.
• Experience defining product enhancements, UI/UX design, and Agile new product development.
• Experience with housing management systems or related software.
• Experience working with Document Management, Case Management and/or Customer Engagement solutions.
• Excellent presentation and communication skills.
• Full, valid UK/EC driving licence for travel.

Desirable

• Proven ability to build relationships and understand client perspectives.
• Effective time management and resource allocation.
• Strong decision-making skills.
• Experience in end-to-end product life cycle management.
• Experience designing digital solutions for the social housing sector, including mobile apps and web platforms.
• Proficiency in tools such as Figma and JIRA.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

At Side, we believe everyone should own their path.

Side partners with top-producing real estate professionals to help them own and operate their own boutique real estate companies, without the legal, regulatory, or operational complexity of running a traditional brokerage. As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that increases efficiency, strengthens client relationships, and enables entrepreneurs to focus on what they do best — selling real estate and growing their businesses.

Headquartered in San Francisco and backed by more than $300 million from top-tier venture capital firms, Side is recognized as one of the most innovative and fastest-growing companies in real estate. At Side, you’ll work alongside experienced industry leaders and world-class engineers to help shape the future of real estate and empower exceptional professionals to thrive as business owners.

ABOUT THE TEAM

The Product team at Side drives product vision, strategic planning, and the design, rollout, and measurement of new products and features. The team is responsible for delivering products that delight customers and impact the business, and for measuring that impact against well-defined success outcomes. We build products iteratively based on data-directed insights and user feedback, and generate insightful hypotheses about our users and their needs. We regularly collaborate with internal partners and are in a unique position of easy access to users for real time feedback due to our close partnerships with our customers & their teams. We believe that collaboration, teamwork, and communication are critical to the product development process. We strive to communicate clearly, manage expectations proactively, and exercise full transparency with our partners and teammates.

ABOUT THE ROLE

As an Associate Product Manager who is new or early in the Product Management career path, you will be learning and applying core Product skills.  Your focus will be on execution with the UX and Engineering members on your team, under the guidance and coaching of senior Product team members, and working on defined problems and features in our Transaction & Compliance Management product.  You will clearly define product work, participate in planning, test and validate completed work, and participate in release planning and communication.  In partnership with adjacent teams on the platform, you will leverage both product iteration and 10x innovation to provide industry-leading automation, efficiency, and ease-of-use.   You will deeply understand the customer, begin to leverage data to validate solution impact, and play a key role in driving predictable, measurable success for our customers and for Side.

This is a hybrid role based in our San Francisco headquarters. To foster collaboration and maintain our fast-paced culture, we require 2 days per week in the office.

What you’ll be doing

• In partnership with your UX and Engineering Lead counterparts, and with guidance from senior Product team members, driving the work of the Agile team to produce high-quality, reliable, and high-impact product iterations and releases
• Clearly defining product features, functional requirements, and acceptance criteria to empower efficient and high-quality product work, leveraging AI tools to amplify your work and impact
• Coding with AI to produce prototypes, examples, and other artifacts for clearly articulating features and requirements
• Leveraging data analytics and qualitative understanding to validate feature adoption and impact
• Collaborating with senior Product team members to prioritize the backlog of work to deliver the most impactful and strategically sequenced releases and improvements
• Participating in team Agile ceremonies to groom, plan, execute, and improve
• Working with the Go-to-Market team to document product releases for internal and external stakeholders, and providing team updates/training for major releases
• Releasing as needed to alpha/beta groups for refinement, feedback, and hardening
• Contributing skills, artifacts, and best practices for AI use in the team

What will make you a strong fit for the role

• Experience working in a fast-paced, startup environment
• Comfort with distilling ambiguity into an actionable path to execute and learn
• Strong written and verbal communication skills, with an ability to tailor communication style, format, and depth based on your audience
• Aptitude working with technology and collaborating with others who have varying degrees of technical skills
• Extreme comfort using AI tools and skills to accelerate your work and expand the breadth of your impact
• Ability to organize and leverage data for evaluation and decision making
• Growth Mindset: embrace challenges, persist through setbacks, focus on fearless learning, thrive on effort
• Experience working directly with customers and with interdisciplinary cross-functional teams
• Ownership mentality with strong execution capability and a track record of achieving measurable results
• High empathy, curiosity, self-awareness, and transparency in both wins and misses
• Strong work ethic with a willingness to dive deep into the details
• Bonus: experience with data analytics - SQL, advanced spreadsheet functions, business analytics tools
• B.A., B.S. or equivalent

$115,000 - $140,000 a year

Competitive salary

Stock options

Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental)

Flexible PTO

Learning & Development credit

Pet friendly environment

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!

Side uses the E-Verify employment verification program.

Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

About Us

Fieldguide is the agentic AI-native platform for audit and advisory. We’re establishing a new state of trust for global commerce and capital markets by putting AI agents to work alongside the practitioners who verify how the economy actually operates.

The profession is facing a structural capacity problem. CPA exam candidates are at a 17-year low, and as many as 75% of today’s CPAs are expected to retire over the next decade, while regulatory complexity and client expectations keep rising. We’re building the system that closes that gap.

We’ve raised over $125M from Growth Equity by Goldman Sachs, Bessemer Venture Partners, 8VC, Thomson Reuters, Floodgate, and Y Combinator. More than half of the top-100 U.S. CPA firms are customers, including several Big 4 firms, and we have the NPS to match. Our agents help practitioners save up to 75% of time on manual tasks and unlock over 4x capacity.

We’re deliberate about how we operate. Our FFLOWI values (Fearless, Fast, Lovable, Owners, Win-Win, Inclusive) mean we launch fast and iterate to perfection, we solve problems without red tape, and we hold ourselves to 11-star experiences for customers who cannot afford to be let down.

About the Role

As Senior Manager, Product Strategy & Operations, you’ll be the connective tissue between Product, Engineering, and Go-to-Market, turning strategy into execution across the product lifecycle. You’ll build the operating systems that help our product teams make better decisions, ship with confidence, and prove measurable impact for the firms betting their delivery model on us.

This is the first dedicated hire in this function. You’ll work as an extension of product leadership, balancing hands-on execution with strategic initiatives, and you’ll build from zero rather than inherit. If ambiguity slows you down, this isn’t the role.

What You’ll Do

• Build and maintain Voice of Customer systems that synthesize signal from engagement partners, managers, and staff auditors, along with Solutions, Implementation, and Sales, into product signals teams can act on

• Establish rigorous mechanisms for measuring product success and user impact i.e. dashboards, KPIs

• Own the analysis behind major product bets: competitive positioning, where agent capabilities should expand next, and the unit economics of running agents at scale i.e. inference cost per engagement, cost-to-serve by segment, and what those trends imply for roadmap sequencing

• Own and improve core product development processes, tooling, and team rituals: planning cycles, roadmap reviews, monthly business reviews

• Build run-of-business systems that scale as we grow i.e. launch calendars, intake frameworks, RACI structures

• Drive cross-functional alignment across Product, Engineering, Marketing, Sales, and Customer Success

Who You Are

• 6-8+ years in Product Operations, Product Management, product or corporate strategy, consulting, or a closely related operational role at a high-growth tech or SaaS company

• You’ve built processes and programs from scratch and scaled them thoughtfully, not just inherited and maintained them

• Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs. You can pull the data yourself rather than waiting on a queue

• Proven ability to drive alignment across Product, GTM, and Engineering without direct authority

More about Fieldguide

Fieldguide is a values-based company. Our values are:

• Fearless - Inspire & break down seemingly impossible walls.

• Fast - Launch fast with excellence, iterate to perfection.

• Lovable - Deliver happiness & 11 star experiences.

• Owners - Execute & run the business with ownership.

• Win-win - Create mutual value & earn trust for life.

• Inclusive - Scale the best ideas with inclusive teams.

Some of our benefits include

• Competitive compensation packages with meaningful ownership

• Flexible PTO

• 401k

• Wellness benefits, including a bundle of free therapy sessions

• Technology & Work from Home reimbursement

• Flexible work schedules

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description

\*\*\* Please note - Hybrid or remote subject to location ***

Join us on an exciting journey as a Product Manager for NEC Housing!

You’ll play a pivotal role in shaping and delivering innovative products for the Social Housing sector covering areas such as AI, workflow, case management, customer engagement, including our award-winning NEC Engage app! With over £8.5m annual investment in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively.

We’re looking for passionate individuals to join a dynamic team that’s focused on exceeding customer expectations, maximising intellectual property, and driving transformation across the sector.

From market assessment through to requirements decomposition, build support, and final test verification, you’ll ensure the NEC Housing platform empowers customers to meet the challenges they face.

Key Responsibilities

• Conduct market research to understand legislative, regulatory, competitive, and economic trends, as well as evolving market drivers.
• Become the subject matter expert in your product area, providing guidance to customers and internal stakeholders.
• Collaborate with customers through co-design workshops, user groups, and meetings to capture insights and shape requirements.
• Define customer business needs and objectives to ensure NEC Housing products meet or exceed expectations.
• Create requirements, user stories, and wireframes for new developments, working closely with development and QA teams to deliver solutions that achieve customer outcomes.
• Partner with Technical Authors to produce and review product documentation.
• Build business cases including market uptake, pricing, and margin analysis.
• Identify and manage any third-party requirements, liaising with suppliers and integrators as needed.
• Define and maintain the roadmap for your product area(s).
• Support Pre-Sales and Sales teams with bid responses, proposals, and quotations.
• Deliver presentations to internal and external audiences.
• Contribute to product launch activities.

This is your opportunity to shape NEC Housing products and guide customers toward best practices. Future growth and progression within the Product Team or wider business await the successful candidate.

Qualifications

Essential Criteria

• Experience in UK Social Housing, either as a customer or software solution provider.
• Strong knowledge of project life cycle, methodologies, and delivering projects on time and within budget.
• Experience defining product enhancements, UI/UX design, and Agile new product development.
• Experience with housing management systems or related software.
• Experience working with Document Management, Case Management and/or Customer Engagement solutions.
• Excellent presentation and communication skills.
• Full, valid UK/EC driving licence for travel.

Desirable

• Proven ability to build relationships and understand client perspectives.
• Effective time management and resource allocation.
• Strong decision-making skills.
• Experience in end-to-end product life cycle management.
• Experience designing digital solutions for the social housing sector, including mobile apps and web platforms.
• Proficiency in tools such as Figma and JIRA.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

At Side, we believe everyone should own their path.

Side partners with top-producing real estate professionals to help them own and operate their own boutique real estate companies, without the legal, regulatory, or operational complexity of running a traditional brokerage. As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that increases efficiency, strengthens client relationships, and enables entrepreneurs to focus on what they do best — selling real estate and growing their businesses.

Headquartered in San Francisco and backed by more than $300 million from top-tier venture capital firms, Side is recognized as one of the most innovative and fastest-growing companies in real estate. At Side, you’ll work alongside experienced industry leaders and world-class engineers to help shape the future of real estate and empower exceptional professionals to thrive as business owners.

ABOUT THE TEAM

The Product team at Side drives product vision, strategic planning, and the design, rollout, and measurement of new products and features. The team is responsible for delivering products that delight customers and impact the business, and for measuring that impact against well-defined success outcomes. We build products iteratively based on data-directed insights and user feedback, and generate insightful hypotheses about our users and their needs. We regularly collaborate with internal partners and are in a unique position of easy access to users for real time feedback due to our close partnerships with our customers & their teams. We believe that collaboration, teamwork, and communication are critical to the product development process. We strive to communicate clearly, manage expectations proactively, and exercise full transparency with our partners and teammates.

ABOUT THE ROLE

As an Associate Product Manager who is new or early in the Product Management career path, you will be learning and applying core Product skills.  Your focus will be on execution with the UX and Engineering members on your team, under the guidance and coaching of senior Product team members, and working on defined problems and features in our Transaction & Compliance Management product.  You will clearly define product work, participate in planning, test and validate completed work, and participate in release planning and communication.  In partnership with adjacent teams on the platform, you will leverage both product iteration and 10x innovation to provide industry-leading automation, efficiency, and ease-of-use.   You will deeply understand the customer, begin to leverage data to validate solution impact, and play a key role in driving predictable, measurable success for our customers and for Side.

This is a hybrid role based in our San Francisco headquarters. To foster collaboration and maintain our fast-paced culture, we require 2 days per week in the office.

What you’ll be doing

• In partnership with your UX and Engineering Lead counterparts, and with guidance from senior Product team members, driving the work of the Agile team to produce high-quality, reliable, and high-impact product iterations and releases
• Clearly defining product features, functional requirements, and acceptance criteria to empower efficient and high-quality product work, leveraging AI tools to amplify your work and impact
• Coding with AI to produce prototypes, examples, and other artifacts for clearly articulating features and requirements
• Leveraging data analytics and qualitative understanding to validate feature adoption and impact
• Collaborating with senior Product team members to prioritize the backlog of work to deliver the most impactful and strategically sequenced releases and improvements
• Participating in team Agile ceremonies to groom, plan, execute, and improve
• Working with the Go-to-Market team to document product releases for internal and external stakeholders, and providing team updates/training for major releases
• Releasing as needed to alpha/beta groups for refinement, feedback, and hardening
• Contributing skills, artifacts, and best practices for AI use in the team

What will make you a strong fit for the role

• Experience working in a fast-paced, startup environment
• Comfort with distilling ambiguity into an actionable path to execute and learn
• Strong written and verbal communication skills, with an ability to tailor communication style, format, and depth based on your audience
• Aptitude working with technology and collaborating with others who have varying degrees of technical skills
• Extreme comfort using AI tools and skills to accelerate your work and expand the breadth of your impact
• Ability to organize and leverage data for evaluation and decision making
• Growth Mindset: embrace challenges, persist through setbacks, focus on fearless learning, thrive on effort
• Experience working directly with customers and with interdisciplinary cross-functional teams
• Ownership mentality with strong execution capability and a track record of achieving measurable results
• High empathy, curiosity, self-awareness, and transparency in both wins and misses
• Strong work ethic with a willingness to dive deep into the details
• Bonus: experience with data analytics - SQL, advanced spreadsheet functions, business analytics tools
• B.A., B.S. or equivalent

$115,000 - $140,000 a year

Competitive salary

Stock options

Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental)

Flexible PTO

Learning & Development credit

Pet friendly environment

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!

Side uses the E-Verify employment verification program.

Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

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