Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit, they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

As a Lead CRM Consultant at Massive Rocket, you’ll act as a senior advisor, people manager, and technical expert on CRM projects, bridging the gap between strategy and execution. You’ll focus on delivering high-impact CRM initiatives, mentoring and managing members of the CRM team, and supporting the CRM Team Lead with technical oversight and operational leadership across multiple projects.

You’ll also need to lead through influence and relationships, foster collaboration, and bring innovative ideas to the table so we can deliver bespoke CRM solutions aligned with client goals and long-term growth.

What Will You Do?

Project Leadership

• Lead the execution of complex CRM projects, ensuring alignment with client objectives and adherence to timelines and budgets
• Scope bespoke and complex CRM solutions that go beyond Braze, considering the client’s entire tech stack, and oversee end-to-end implementation
• Provide technical oversight on CRM implementations, migrations, and integrations, acting as the go-to expert for resolving challenges
• Conduct comprehensive audits of client CRM systems, particularly Braze and associated tech stacks, to identify opportunities for optimisation and improvement

Pre-Sales and Client Engagement

• Support pre-sales activities by participating in client pitches and leading discussions on technical solutions and strategic approaches
• Design and facilitate interactive client workshops to align on goals, requirements, and CRM strategies
• Act as a trusted advisor during client engagements, providing insights and demonstrating the value of advanced CRM features and capabilities

Leadership Through Influence

• Build strong relationships with clients, peers, and cross-functional teams, creating an environment of trust and collaboration
• Drive alignment across stakeholders, using influence rather than authority to motivate and guide teams toward shared goals
• Act as a role model for team members, fostering a culture of open communication, mutual respect, and continuous learning

Mentorship, Line Management & Collaboration

• Take on line manager responsibilities: regular one-to-ones, clear objectives, and ongoing support for performance and professional development
• Provide constructive feedback and make sure direct reports have the tools, training, and support they need to succeed
• Mentor and guide CRM team members on complex projects, technical challenges, and client engagements
• Act as a point of escalation for CRM team members, helping resolve issues before involving the CRM Team Lead
• Work closely with Strategy, CRM Developers, Data & Engineering, and other teams to ensure seamless execution of CRM strategies

CRM Strategy Execution

• Translate CRM strategies defined by the CRM Team Lead into actionable roadmaps and deliverables for the team
• Oversee the design and optimisation of customer journeys, ensuring campaigns are data-driven, personalised, and impactful
• Maintain deep expertise in Braze, including advanced and newly released features, and apply them to elevate client outcomes
• Collaborate with the team to generate innovative ideas and develop long-term CRM roadmaps tailored to client needs

Governance & Quality Assurance

• Uphold high-quality standards across all CRM deliverables, including QA, testing, and documentation
• Contribute to best practices, templates, and frameworks that improve team efficiency

Data Insights & Optimisation

• Analyse campaign performance metrics and customer data to identify trends and opportunities for optimisation
• Provide actionable insights to the CRM team and clients, driving continuous improvement

What Makes You a Great Fit

Experience

• 6+ years of experience in CRM consulting, implementation, and optimisation, with a proven track record in platforms like Braze, Salesforce, or HubSpot
• Experience leading CRM projects and working directly with clients to deliver measurable outcomes
• Previous people management experience (line managing or mentoring Senior CRM Consultants or equivalent roles) preferred

Leadership & Mentorship

• Proven ability to lead through influence and relationships, fostering collaboration and alignment across diverse stakeholders
• Strong people management skills, including performance reviews, setting development goals, and managing workloads effectively
• Skilled in coaching and developing team members to reach their potential

Technical Expertise

• Advanced understanding of CRM platforms, particularly Braze, including advanced and newly released features
• Expertise in scoping and implementing complex, bespoke CRM solutions that integrate with broader marketing tech stacks
• Familiarity with marketing technology stacks and system integration
• Ability to audit CRM systems and provide actionable recommendations to optimise performance and alignment with business goals

Pre-Sales & Workshop Skills

• Proven ability to participate in pre-sales activities, lead client pitches, and articulate technical and strategic solutions effectively
• Experience leading interactive client workshops to align goals and collaboratively shape CRM strategies

Communication Skills

• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences
• Strong client-facing skills, with experience building and maintaining client relationships

Organisational Skills

• Demonstrated ability to manage multiple projects at once, maintaining high standards of quality and meeting deadlines

Why You’ll Love Working Here

• Rocket-Fuelled Growth - Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn - Supportive, positive, and built around people who want to see you win
• A Global Crew - Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote-First for Life - Work from wherever you feel your best
• Real Career Momentum - Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter - Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

• Bring Your Own Device - We operate a BYOD policy, so you’ll use your own kit for work
• Right to Work - You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
• ID Checks - We may ask for proof of identity (passport, ID card, or a recent utility bill)
• References - We may request two references, so have names, relationships, and contact details ready
• For Contractors - Proof of incorporation and up-to-date insurance is required

Before You Apply

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you: we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, the CRM&I Expert Services practice focuses on delivering ServiceNow CRM products—including Customer Service Management, Field Service Management, and Sales CRM—across direct ServiceNow-led engagements and partner co-delivery models. The team drives best-practice adoption, platform value realization, and scalable delivery to help customers get the most from their ServiceNow investment.

The Role

The Director, CRM&I Expert Services leads a team of 10–15 Solution Architects, Business Process Consultants, and Technical Consultants within our Expert Services organization, responsible for all aspects of delivering timely, high-quality work for ServiceNow customers. This team has direct billable roles in ServiceNow-led customer engagements, as well as advisory or leadership roles in a co-delivery model with our partner ecosystem. Regardless of the delivery model, the objective of the team is to drive best practice and platform operating efficiency into our customers’ environments to ensure scalability and maintainability.

What you get to do in this role:

• Develop and execute the Americas CRM&I business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
• Support service and product selling motions in the form of accurate delivery scoping and delivery strategy
• Meet with Customer Leadership to position the use of Expert Services resources as part of several different models including co-delivery with partners, advisory expertise, and ServiceNow-led implementation work.
• Provide business and technical leadership with our Consultants, Customers, and Partners – often in a billable capacity within an engagement.
• Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing Solution Architects, Business Process Consultants, and Technical Consultants who architect, consult, implement, and configure the ServiceNow CRM products (CSM, FSM, Sales CRM) for our customers and with our Partner Ecosystem.
• Partner with internal teams to support training, enablement, product management, and best practices organizations.
• Promote and drive continuous improvement practices for delivery/engagement materials
• Maintain and strengthen cross-functional relationships with product teams
• Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption

Qualifications

To be successful in this role you have:

• 8+ years of leadership experience in a professional services organization in one (or more) of the following roles (required):
  • Practice Management
  • Program/Project Management
  • Implementation
  • Process Engineering
  • Product Management
• 12+ years of consulting experience for complex, global organizations, preferably in a customer-facing business process or CRM implementation capacity
• Experience managing professional services forecasting, resourcing, and capacity
• Experience working within Agile or Scaled Agile frameworks
• Required industry certifications:
  • Certified ServiceNow Administrator (CSA)
  • Certified Implementation Specialist – Customer Service Management (CIS-CSM) (required)
• Experience in technical consultative pre-sales environments, scoping and solutioning services engagements and crafting statements of work
• Experience designing and developing services capabilities.
• Experience designing, developing, and running service portfolios.
• Understanding and basic use of development tools and/or software, such as:
  • ServiceNow Platform
  • MS Office (Word, PowerPoint, Excel)
• To be highly motivated, driven and passionate about the intersection of technology and business challenges.
• Technical delivery experience with ServiceNow CRM products (CSM, FSM, Sales CRM)
• Strong interpersonal skills, customer-centric attitude and ability to deal with cultural diversity
• A history of leading, mentoring and developing talent across large teams
• Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
• Proactive attitude, critical thinking, problem solving, and conflict resolution
• Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills
• A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
• Up to 25% travel annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About ReKlame Health

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.

At ReKlame Health, it goes beyond mere employment; it’s about becoming a part of a formidable movement transcending individuality. Let’s unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

ABOUT THE CAREER OPPORTUNITY

As Chief of Staff, you will serve as a force multiplier for the CEO, reducing operational friction, driving strategic initiatives, and expanding executive bandwidth to focus on the highest-leverage problems in the business. This means identifying complex, high-stakes issues before they’re fully defined, shaping them into clear decisions, and seeing them through to completion whether that involves building the framework, running the analysis, or owning work that hasn’t yet found a home.

This is not a role for someone who steps away once the presentation is finished. It demands the judgment to know when to delegate, when to escalate, and when the fastest path forward is simply to execute it yourself.

The seat beside the founder and CEO of a fast-scaling, multi-state behavioral health company where strategy either becomes execution, or it doesn’t.

WHAT YOU’LL OWN

• Operating cadence. Design and run the company’s meeting and planning system, including the weekly leadership meeting, monthly business review, and quarterly planning. Set the agenda, drive decisions to a conclusion, capture owners and deadlines, and chase them until they’re closed.

• Goals and metrics. Build and maintain the company’s OKR and KPI infrastructure. Define the small number of metrics that matter (patient access and wait times, clinician utilization and capacity, retention, collections, growth), ensure they are reported reliably, and surface variance early rather than at quarter-end.

• Follow-through on behalf of the CEO. Track every open commitment across the leadership team. Escalate what is stuck, unblock what you can yourself, and make sure nothing important dies quietly.

• Decision support. Turn messy questions into decision-ready analysis — memos, models, options with trade-offs and a recommendation. Examples: should we enter a fourth state; what does our clinician hiring plan need to look like to hit next year’s growth; what is at risk?

• Leadership communication. Prepare board materials, investor updates, and internal all-hands content. Own the narrative quality and the accuracy of the numbers behind it.

• Special projects. Take on whatever is currently the biggest constraint on growth — a payer contracting push, a clinician onboarding redesign, a new partnership, a systems migration — and run it end-to-end until it can be handed off to a permanent owner.

• CEO leverage. Protect the CEO’s time and attention. Prioritize ruthlessly, prepare him for what matters, represent him where appropriate, and give him honest counsel in private.

WHAT YOU BRING

• 7+ years of experience in management consulting, investment banking, or private equity; operations experience in high-growth health care startups; or a prior chief of staff role. (experience in health care is required)

• A demonstrated record of owning cross-functional work end-to-end not just analyzing or advising, but shipping and owning if you have to.

• Strong analytical and financial fluency. You are comfortable building a model, interrogating a dashboard, and distinguishing a real signal from noise.

• Exceptional written communication. You can condense a complicated situation into a single page that an executive leader or a board member can act on.

• The judgment and presence to hold senior people accountable or influence people without formal authority, and the discretion to handle sensitive information about people, finances, and strategy.

• Genuine comfort with ambiguity. You are energized rather than stalled by a problem nobody has scoped yet.

• Alignment with our mission. You care about equitable access to mental health and addiction care, and you can work credibly with clinicians and operators.

WHAT SUCCESS LOOKS LIKE

• First 30 days. You understand the business, the care model, the unit economics, the clinician pipeline, and the constraints. You have met the leadership team and formed a candid view of where execution is breaking down.

• First 90 days. The operating cadence is running: agendas are set, decisions are logged, commitments are tracked, and metrics are reported on a reliable schedule. The CEO has stopped being the sole source of follow-up. You can demonstrate that you have reduced the CEO cognitive overload.

• First year. The leadership team hits its quarterly goals with fewer surprises. Two or three significant initiatives have shipped under your ownership. Executive communication is consistently sharp. The CEO’s time has visibly shifted toward the work only he can do.

COMPENSATION & GROWTH

Salary: 150,00 to 170,000

Upside: Performance-based bonus + equity, e.g., stock options

Location: Hybrid, 4 days per week in the office

BENEFITS & PERKS

We invest in our team’s health, security, and growth:

Health: Medical, dental, and vision coverage.

Financial & well-being. 401(k) with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), and an Employee Assistance Program (EAP) through Spring Health.

Time off: 21 days of PTO plus 8 company holidays.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

ReKlame Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by federal, state, or local law. ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the role’s scope and responsibilities, the candidate’s work experience, education, and training, and their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before an offer is extended, ensuring a comprehensive and equitable approach.

FRAUDULENT RECRUITING ACTIVITY DISCLAIMER

Please be aware of fraudulent recruiting activity carried out by individuals or organizations claiming to represent ReKlame Health. ReKlame Health does not make job offers without an interview process and will never request payment, gift cards, cryptocurrency, or personal banking information from candidates. Official recruiting communications will be sent by authorized representatives through official company email addresses. Candidates should exercise caution and report suspicious activity.

Learn more about us at www.ReKlamehealth.com

*We never ask for money or sensitive personal information during the job application process. If you receive an email or message claiming to be from us that requests such information, please do not respond and report it as a scam.

AI USE IN HIRING DISCLOSURE

ReKlame Health uses an automated tool to help screen and score applications for this role. The tool evaluates skills, experience, and qualifications described in your application against the requirements for this position. This tool assists our hiring team but does not make final hiring decisions. All hiring decisions are made by ReKlame Health employees. If you would like to request an alternative selection process, or have questions about how this tool is used, contact hello@reklamehealth.com.

The Future of Life Institute (FLI) is hiring a Special Projects Manager for the Communications Team. The Communications Team produces a high volume of design and digital work — websites, campaign microsites, event identities, reports and assets — for a global audience, often on fast timelines tied to policy moments. We work with a retained external studio that delivers design and development from briefs, supported by a small in-house team. You will be the person who makes that model work - driving diverse projects from initial scoping all the way to completion.

The Special Projects Manager will report directly to the Director of Communications.

Who we are

FLI educates and engages lawmakers, key stakeholders, and the general public about transformative technologies and their implications. We advocate for policies and approaches that mitigate catastrophic risks while advancing positive futures for humanity.

As Special Projects Manager, you will:

• Develop briefs: translate stakeholder requirements into clear, actionable creative and technical briefs, and push back constructively when asks are unclear, conflicting or unscoped.

• Oversee project performance and progress: work with internal and external stakeholders to define what success looks like for each project, integrate those goals into design and content strategies, and develop/execute comms projects that reflect them.

• Identify, onboard and manage agencies and contractors: i dentify the skill gaps required to make a project shine, then source and steer talent to fill those gaps through web development agencies or individual freelancers.

• Own quality assurance: define what “done” looks like — reviewing deliverables against brief, brand guidelines and accessibility standards (WCAG), running structured review rounds, and holding the final quality bar before anything ships.

• Product innovation: ideate and develop digital products to help achieve FLI’s mission and meet org objectives.

• Run special projects: deliver multi-month initiatives such as international creative contests end to end.

• Steward brand coherence: work with the website development agency to maintain our design system and keep high-volume output visually consistent.

Required experience and qualifications:

• Based in a timezone between West Coast, USA and the UK (UTC-8 to UTC+1).

• Proven ability to coordinate complex, multi-stakeholder projects — comfortable navigating competing priorities, securing alignment from senior colleagues, and turning messy input into clear direction.

• A track record of building or significantly improving delivery processes — intake, review, QA or approval workflows — not just operating within them.

• Project management experience across design, communications and/or digital/web projects, ideally including managing external agencies.

Required skills and qualities:

• Genuine interest in FLI’s mission and the issues we work on — able to represent our work credibly to agencies, judges, contest entrants and partners.

• Sharp quality instincts and the confidence to send things back when they’re not right (ideally provable with a portfolio of shipped work you’ve quality-assured).

• Calm under deadline pressure; comfortable saying no and offering alternatives.

Preferred qualifications, skills and qualities:

• Experience running participatory or multi-stakeholder projects — contests, awards, grant rounds, festivals or similar.

• Familiarity with website delivery: CMS platforms and enough technical literacy to triage issues and talk credibly with developers.

• Working knowledge of SEO and digital audience growth: technical and on-page fundamentals, analytics tools (e.g. GA4, Search Console), and how content and campaign decisions affect reach.

• Nonprofit, policy, advocacy or campaign experience.

$100,000 - $190,000 a year

Exact compensation will vary depending on experience and geography.

For US hires, additional benefits include: health insurance, 24+ days of PTO per year, paid parental leave, 401k matching in the US, a work from home allowance for the purchase of office supplies or equipment, and a professional development budget.

Exact benefits will depend on location.

Application Deadline: 2nd October 2026

Start Date: We’d like the chosen candidate to start as soon as possible after accepting an offer.

Application Process: Apply by uploading your resume, a portfolio of design products you have quality assured (if available), alongside a short answer to the following question(s):

• In 200 words or less, please describe the digital or communications project you are most proud of working on. What was the project and how were your contributions critical to its success.

• In 200 words or less, outline why are you interested in working at FLI in particular

Please apply via our website. Email applications are not accepted.

FLI aims to be an inclusive organization. We proactively seek job applications from candidates with diverse backgrounds. If you are passionate about FLI’s mission and think you have what it takes to be successful in this role even though you may not check all the boxes, please still apply. We would appreciate the opportunity to consider your application.

Questions may be directed to [email protected].

About the Future of Life Institute

Founded in 2014, FLI is an independent non-profit working to steer transformative technology towards benefiting life and away from extreme large-scale risks. Our work includes grantmaking, educational outreach, and policy engagement.

Our work has been featured widely, including in The Washington Post, Politico, Vox, Forbes, The Guardian, the BBC, The Economist and Wired.

Some of our achievements include:

• Superintelligence Statement, an open letter calling for a prohibition on the development of superintelligent AI until there is strong public buy-in and scientific consensus that it can be developed safely and controllably. The letter has been signed by more than 130,000 people, including Yoshua Bengio, Geoffrey Hinton, Steve Wozniak, Richard Branson, Steve Bannon, Prince Harry and Susan Rice.
• Superintelligence Imagined Creative Contest - From 180+ submissions, we selected 6 winning artworks that best illustrate the risks of advanced artificial intelligence.
• The Asilomar AI Principles, one of the earliest and most influential sets of AI governance principles.
• The Pro-Human AI Declaration, a document with five guidelines on how AI development must be centred on humanity first, created during a meeting of bipartisan civil society groups spanning faith, labour, and think tanks.
• How would a nuclear war between Russia and the US affect you personally?- A scientifically accurate simulation showing the consequences of nuclear war, with over 6 millions views and a feature in Time Magazine.

FLI is a largely virtual organization, with a team of approximately 40 distributed internationally, mostly in Europe and the US. We have four offices: Campbell in California, Brussels in Belgium, London in the UK, and Washington DC. We meet in person as a full team twice a year.

We prioritize learning and teamwork and love giving people the opportunity to champion solutions to big challenges and grow into better versions of themselves. A great candidate believes in Raya’s vision, which is to enrich lives by fostering relationships through quality, in person interactions. You thrive at the intersection of quality and shipping, and you’re excited to build the release systems, quality gates, and testing strategy that let Raya ship a consumer app our members trust every time.

Responsibilities

• Quality Strategy: Own the QA strategy across automated and manual testing, deciding what we automate, what we test by hand, and what we accept as risk, with regression coverage on critical paths like onboarding, payments, subscriptions, messaging, and login, including where third-party testing services and AI-assisted QA tooling fit in.

• Visibility and Communication: Maintain the release calendar and Quality scorecards including report crash rates, defect escape rates, and release health to leadership

• Continuous Improvement: Run release retros, turn incidents and escaped defects into durable process fixes, and connect release decisions to the incident response process

• Release Ownership: Run the release process end-to-end for the Raya iOS app from predictable release trains with clear cut, freeze, and submission dates through App Store submission, phased rollout, and rollback/fix forward

• Go/No-Go Process: Define release readiness criteria, lead go/no-go decision making

Qualifications

• 6+ years in software quality, release management, or engineering, with 3+ years managing people

• Deep knowledge of the App Store release lifecycle: TestFlight, phased release, expedited review, and rejection handling

• Experience with subscription and payment flows on iOS

• Experience building test automation strategy for mobile, including real-device testing, feature flags, and progressive rollouts

• Experience deciding the split between automated and manual testing, and managing third-party QA or crowdtesting vendors

• Fluency with CI/CD tools such as GitHub Actions, and strong knowledge of Git branching strategies for mobile release workflows

• Clear, direct written communication

What Sets You Apart

• Systems Builder: You build process and automation, so release quality depends on systems rather than memory

• Impact-driven: You focus regression and automation coverage on the paths that matter most to members, rather than chasing full coverage everywhere

• Ownership mentality: You take escaped defects from discovery to root cause to prevention

• Bridge Builder: You partner with engineering managers, product, and leadership, embedding quality into everyday workflows while balancing team velocity

• Bias toward shipping and iteration: You improve the release process incrementally in short cycles rather than waiting for a perfect system

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

In a world where many social apps measure their success by time spent online, Raya is a technology company focused on providing utility. Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities, and recommendations globally. We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible.

We are seeking an Engineering Manager to lead our Member Experience server team. Member Experience owns the full member lifecycle - from a prospective member’s first application through onboarding, payments, and renewal month after month. That surface spans application and acceptance, authentication and login, onboarding, subscriptions and in-app purchases including Raya+, reactivation and referrals, and member communications. These are net-new payment systems built for scale rather than legacy systems in maintenance, with high ownership and direct revenue impact.

The ideal candidate will have at least 2 years of experience managing software development teams, with deep knowledge of Node.js and TypeScript, and should be familiar with cloud architectures, services, deployment models, and distributed systems. We value strong project management skills and the ability to deliver on commitments. In this role, you will work closely with leadership, product managers, designers, and data team stakeholders to deliver business impact.

We offer comprehensive medical and dental coverage, $50 a day food delivery budget, equity based employment, a great culture, learning opportunities, unlimited vacation, 12 weeks paid parental leave, and we pay all employees $1,000 a year to go somewhere in the world that they’ve never been because of our values of human connection, empathy, and curiosity.

Responsibilities

• Manage, mentor, and grow a team of server engineers, including hiring, onboarding, and career development, while fostering a high-performance and collaborative culture.
• Contribute to the codebase and provide technical leadership across architecture, system design, and key engineering decisions.
• Partner with product, design, and data to define, scope, and deliver high-impact features, owning execution from concept through launch.
• Oversee the development and continuous enhancement of scalable, secure, and efficient services in a cloud environment, and uphold a high bar for engineering quality - code standards, testing practices, operational readiness, and long-term maintainability.
• Operate as a player/coach with an expected ~50% hands-on engineering contribution.

Requirements

• Bachelor’s or master’s degree in Computer Science, Engineering, or a similar field, or equivalent industry experience.

• 2+ years of experience managing high-performing engineering teams.

• Deep knowledge of Node.js and TypeScript, with familiarity across cloud architecture, services, deployment models, and distributed systems. Our stack includes MongoDB and PostgreSQL.

• Production experience with Apple StoreKit payments and subscriptions, and production experience with Stripe payments and subscriptions for a B2C product.

• Experience serving within and administering an operational excellence program: production readiness, observability, on call.

• Proven ability to lead projects from concept through launch, balancing speed and quality, and to collaborate effectively with cross-functional partners to deliver business impact.

• Experience sourcing, screening, hiring, mentoring, and developing engineers, with strong communication and leadership skills.

• An AI-forward mindset, with curiosity about applying emerging technologies to improve developer and product experiences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We read every application. No AI screening. A real person reviews your materials.

Job Summary

PayJunction is seeking an Engineering Manager to lead a team of software engineers from inside the code, still shipping production Java yourself, while setting technical direction, raising the quality bar, and making delivery predictable on a platform where a defect is a financial event.

Why PayJunction?

PayJunction is relentless and emphatic about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success.

Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great payment systems.  If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, NY, MA, CT.

Mission

Our Engineering team’s mission is to design, develop, and maintain the products, technology, and systems that drive our partners’ success.

Vision

Thousands of partners love and rely on our platform to make payments simple.

Job Responsibilities

• Own the team’s technical vision and roadmap, lead design reviews for major initiatives, and identify and mitigate the key technical risks in a payments platform.
• Run the team’s Scrum ceremonies as the accountable leader, from planning and grooming through pointing and retros, protecting sprint scope from interrupt load so the team finishes what it commits to.
• Partner with Product to scope, phase, and size initiatives before commitments are made, and negotiate scope when a request exceeds capacity rather than absorbing the overflow.
• Set and enforce the definition of done for tests, review, and documentation, and personally perform substantive code reviews that hold junior and senior engineers to the same bar.
• Use code review and 1:1s as teaching surfaces, build and work a development plan with every engineer, and grow people toward their next level.
• Own the employee lifecycle for your team, from hiring and onboarding through reviews and coaching underperformers early, while building psychological safety without lowering the bar.
• Stay in the code: ship production Java each sprint, author design docs for major initiatives, and review front-end changes in HTML, JavaScript, and Angular competently.
• Own your team’s services in production, including monitoring, alerting, deployments, and incident response, and bake PCI DSS and security requirements into designs early rather than retrofitting them.

Qualifications

• 7+ years of professional software engineering experience, with hands-on ownership of production systems.
• 3+ years at Senior Engineer level or above; you spent at least half of your most recent management role hands-on in the code and can still operate at that level.
• 3+ years of engineering management, directly managing a team of 4 or more engineers, including hiring and performance reviews.
• 5+ years of Java experience including web frameworks, with production Java written within the last 12 months.
• 2+ years running Scrum ceremonies as Scrum Master or the accountable equivalent, not just participating in them.
• Preferred: production Linux experience, ideally Ubuntu; payments or B2B SaaS industry experience; experience in a PCI DSS or comparably regulated engineering environment; a BS in Computer Science, or a sustained record of senior-level engineering work in its place.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • The opportunity to work at one of Glassdoor’s Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $190,000 - $220,000 per year plus our Total Rewards Plan benefit package. Actual base salary offered will vary depending on factors including but not limited to: education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

The Future of Life Institute (FLI) is hiring a Special Projects Manager for the Communications Team. The Communications Team produces a high volume of design and digital work — websites, campaign microsites, event identities, reports and assets — for a global audience, often on fast timelines tied to policy moments. We work with a retained external studio that delivers design and development from briefs, supported by a small in-house team. You will be the person who makes that model work - driving diverse projects from initial scoping all the way to completion.

The Special Projects Manager will report directly to the Director of Communications.

Who we are

FLI educates and engages lawmakers, key stakeholders, and the general public about transformative technologies and their implications. We advocate for policies and approaches that mitigate catastrophic risks while advancing positive futures for humanity.

As Special Projects Manager, you will:

• Develop briefs: translate stakeholder requirements into clear, actionable creative and technical briefs, and push back constructively when asks are unclear, conflicting or unscoped.

• Oversee project performance and progress: work with internal and external stakeholders to define what success looks like for each project, integrate those goals into design and content strategies, and develop/execute comms projects that reflect them.

• Identify, onboard and manage agencies and contractors: i dentify the skill gaps required to make a project shine, then source and steer talent to fill those gaps through web development agencies or individual freelancers.

• Own quality assurance: define what “done” looks like — reviewing deliverables against brief, brand guidelines and accessibility standards (WCAG), running structured review rounds, and holding the final quality bar before anything ships.

• Product innovation: ideate and develop digital products to help achieve FLI’s mission and meet org objectives.

• Run special projects: deliver multi-month initiatives such as international creative contests end to end.

• Steward brand coherence: work with the website development agency to maintain our design system and keep high-volume output visually consistent.

Required experience and qualifications:

• Based in a timezone between West Coast, USA and the UK (UTC-8 to UTC+1).

• Proven ability to coordinate complex, multi-stakeholder projects — comfortable navigating competing priorities, securing alignment from senior colleagues, and turning messy input into clear direction.

• A track record of building or significantly improving delivery processes — intake, review, QA or approval workflows — not just operating within them.

• Project management experience across design, communications and/or digital/web projects, ideally including managing external agencies.

Required skills and qualities:

• Genuine interest in FLI’s mission and the issues we work on — able to represent our work credibly to agencies, judges, contest entrants and partners.

• Sharp quality instincts and the confidence to send things back when they’re not right (ideally provable with a portfolio of shipped work you’ve quality-assured).

• Calm under deadline pressure; comfortable saying no and offering alternatives.

Preferred qualifications, skills and qualities:

• Experience running participatory or multi-stakeholder projects — contests, awards, grant rounds, festivals or similar.

• Familiarity with website delivery: CMS platforms and enough technical literacy to triage issues and talk credibly with developers.

• Working knowledge of SEO and digital audience growth: technical and on-page fundamentals, analytics tools (e.g. GA4, Search Console), and how content and campaign decisions affect reach.

• Nonprofit, policy, advocacy or campaign experience.

$100,000 - $190,000 a year

Exact compensation will vary depending on experience and geography.

For US hires, additional benefits include: health insurance, 24+ days of PTO per year, paid parental leave, 401k matching in the US, a work from home allowance for the purchase of office supplies or equipment, and a professional development budget.

Exact benefits will depend on location.

Application Deadline: 2nd October 2026

Start Date: We’d like the chosen candidate to start as soon as possible after accepting an offer.

Application Process: Apply by uploading your resume, a portfolio of design products you have quality assured (if available), alongside a short answer to the following question(s):

• In 200 words or less, please describe the digital or communications project you are most proud of working on. What was the project and how were your contributions critical to its success.

• In 200 words or less, outline why are you interested in working at FLI in particular

Please apply via our website. Email applications are not accepted.

FLI aims to be an inclusive organization. We proactively seek job applications from candidates with diverse backgrounds. If you are passionate about FLI’s mission and think you have what it takes to be successful in this role even though you may not check all the boxes, please still apply. We would appreciate the opportunity to consider your application.

Questions may be directed to [email protected].

About the Future of Life Institute

Founded in 2014, FLI is an independent non-profit working to steer transformative technology towards benefiting life and away from extreme large-scale risks. Our work includes grantmaking, educational outreach, and policy engagement.

Our work has been featured widely, including in The Washington Post, Politico, Vox, Forbes, The Guardian, the BBC, The Economist and Wired.

Some of our achievements include:

• Superintelligence Statement, an open letter calling for a prohibition on the development of superintelligent AI until there is strong public buy-in and scientific consensus that it can be developed safely and controllably. The letter has been signed by more than 130,000 people, including Yoshua Bengio, Geoffrey Hinton, Steve Wozniak, Richard Branson, Steve Bannon, Prince Harry and Susan Rice.
• Superintelligence Imagined Creative Contest - From 180+ submissions, we selected 6 winning artworks that best illustrate the risks of advanced artificial intelligence.
• The Asilomar AI Principles, one of the earliest and most influential sets of AI governance principles.
• The Pro-Human AI Declaration, a document with five guidelines on how AI development must be centred on humanity first, created during a meeting of bipartisan civil society groups spanning faith, labour, and think tanks.
• How would a nuclear war between Russia and the US affect you personally?- A scientifically accurate simulation showing the consequences of nuclear war, with over 6 millions views and a feature in Time Magazine.

FLI is a largely virtual organization, with a team of approximately 40 distributed internationally, mostly in Europe and the US. We have four offices: Campbell in California, Brussels in Belgium, London in the UK, and Washington DC. We meet in person as a full team twice a year.

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. The SupportX team is dedicated to...

About the RoleDCS is continuing to grow, and we are expanding our Senior Project Management team across both our Parcel and Distribution & Fulfillment (D&F) business segments.

In a world where many social apps measure their success by time spent online, Raya is a technology company focused on providing utility. Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities, and recommendations globally. We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible.

We are seeking an Engineering Manager to lead our Member Experience server team. Member Experience owns the full member lifecycle - from a prospective member’s first application through onboarding, payments, and renewal month after month. That surface spans application and acceptance, authentication and login, onboarding, subscriptions and in-app purchases including Raya+, reactivation and referrals, and member communications. These are net-new payment systems built for scale rather than legacy systems in maintenance, with high ownership and direct revenue impact.

The ideal candidate will have at least 2 years of experience managing software development teams, with deep knowledge of Node.js and TypeScript, and should be familiar with cloud architectures, services, deployment models, and distributed systems. We value strong project management skills and the ability to deliver on commitments. In this role, you will work closely with leadership, product managers, designers, and data team stakeholders to deliver business impact.

We offer comprehensive medical and dental coverage, $50 a day food delivery budget, equity based employment, a great culture, learning opportunities, unlimited vacation, 12 weeks paid parental leave, and we pay all employees $1,000 a year to go somewhere in the world that they’ve never been because of our values of human connection, empathy, and curiosity.

Responsibilities

• Manage, mentor, and grow a team of server engineers, including hiring, onboarding, and career development, while fostering a high-performance and collaborative culture.
• Contribute to the codebase and provide technical leadership across architecture, system design, and key engineering decisions.
• Partner with product, design, and data to define, scope, and deliver high-impact features, owning execution from concept through launch.
• Oversee the development and continuous enhancement of scalable, secure, and efficient services in a cloud environment, and uphold a high bar for engineering quality - code standards, testing practices, operational readiness, and long-term maintainability.
• Operate as a player/coach with an expected ~50% hands-on engineering contribution.

Requirements

• Bachelor’s or master’s degree in Computer Science, Engineering, or a similar field, or equivalent industry experience.

• 2+ years of experience managing high-performing engineering teams.

• Deep knowledge of Node.js and TypeScript, with familiarity across cloud architecture, services, deployment models, and distributed systems. Our stack includes MongoDB and PostgreSQL.

• Production experience with Apple StoreKit payments and subscriptions, and production experience with Stripe payments and subscriptions for a B2C product.

• Experience serving within and administering an operational excellence program: production readiness, observability, on call.

• Proven ability to lead projects from concept through launch, balancing speed and quality, and to collaborate effectively with cross-functional partners to deliver business impact.

• Experience sourcing, screening, hiring, mentoring, and developing engineers, with strong communication and leadership skills.

• An AI-forward mindset, with curiosity about applying emerging technologies to improve developer and product experiences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Take your career to the next level and lead challenging full-service clinical research projects in phase II and III, managing the full scope of responsibilities and getting hands-on involvement in every aspect of the study.

Cloud Cost Optimization Program ManagerAbout VirtasantVirtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Executive Content & Experiences team builds trusted relationships with leaders shaping the global economy. We design high-impact programs—including executive briefings, advisory boards, flagship convenings at Davos, and executive programming at Stripe Sessions—to bring Stripe’s strategy to life. Beyond delivering premier high-touch moments, we turn leadership insights into actionable intelligence that directly informs Stripe’s narratives, product, and go-to-market direction.

What you’ll do

We are looking for an Executive Experiences Program Manager to drive end-to-end operational excellence for our most high-profile leadership programs. This involves leading global operations for Tier-1 flagship moments like Davos, our Exec Summit at Sessions, the launch of new Executive Briefing Centers, as well as managing broader operations and budget allocation across the team. This high-visibility role sits at the intersection of product marketing, executive engagement, strategic hospitality, and B2B pipeline development. You will build and scale a world-class execution engine that delivers flawless, high-touch experiences for executive audiences. This requires someone who can move fluidly between strategic planning and hands-on execution and can zoom in and out based on the task at hand.

Responsibilities

• Lead global end-to-end operational program management for flagship executive experiences (including Davos, Exec Summit at Sessions, and EBC space launches) across cross-functional internal teams and external partners.
• Build, maintain, and evolve repeatable playbooks, best practices documentation, and toolkits to scale our executive event execution engine efficiently.
• Coordinate and manage global budget planning and tracking in close partnership with accountable leads to ensure spend remains on-track.
• Own executive-ready program communications, operationalizing reporting across functions into unified, digestible status updates and leadership dashboards.
• Drive ongoing operational improvements via process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform team workflows.

Who you are

A sharp, organized problem-solver who is a self-starter. You bring structure, clarity, and simplicity to complex problems and focus teams with competing priorities into aligned goals and plans. You are equally comfortable presenting to C-suite executives as you are clearing tactical operational roadblocks. You design systems, tools, and AI-first workflows to structure and automate programs and processes. You don’t think 1 step ahead, you think 10 steps ahead; you lead teams to structure phased milestones to achieve the intended end vision. You proactively anticipate risk and account for dependencies in plans to ensure we are planful and prepared for every foreseeable execution need in high-stakes environments.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of project management experience, ideally in marketing or events
• Strong experience leading complex cross-functional initiatives
• Proven ability to manage multiple stakeholders at the executive and working team level and competing priorities
• Excellent organizational, communication, and follow-through skills
• Experience managing budgets, creating playbooks, and operational documentation for scaled program maturity

Preferred qualifications

• Experience with large-scale, high-profile, executive-facing events
• Experience managing projects in Asana (or other project planning software)
• Experience with budget and procurement software
• Experience partnering with agencies, vendors and third parties to bring consistency and standards
• Experience in the Tech industry; financial services, payments, or B2B software a plus
• AI project management workflow automation

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Executive Content & Experiences team builds trusted relationships with leaders shaping the global economy. We design high-impact programs—including executive briefings, advisory boards, flagship convenings at Davos, and executive programming at Stripe Sessions—to bring Stripe’s strategy to life. Beyond delivering premier high-touch moments, we turn leadership insights into actionable intelligence that directly informs Stripe’s narratives, product, and go-to-market direction.

What you’ll do

We are looking for an Executive Experiences Program Manager to drive end-to-end operational excellence for our most high-profile leadership programs. This involves leading global operations for Tier-1 flagship moments like Davos, our Exec Summit at Sessions, the launch of new Executive Briefing Centers, as well as managing broader operations and budget allocation across the team. This high-visibility role sits at the intersection of product marketing, executive engagement, strategic hospitality, and B2B pipeline development. You will build and scale a world-class execution engine that delivers flawless, high-touch experiences for executive audiences. This requires someone who can move fluidly between strategic planning and hands-on execution and can zoom in and out based on the task at hand.

Responsibilities

• Lead global end-to-end operational program management for flagship executive experiences (including Davos, Exec Summit at Sessions, and EBC space launches) across cross-functional internal teams and external partners.
• Build, maintain, and evolve repeatable playbooks, best practices documentation, and toolkits to scale our executive event execution engine efficiently.
• Coordinate and manage global budget planning and tracking in close partnership with accountable leads to ensure spend remains on-track.
• Own executive-ready program communications, operationalizing reporting across functions into unified, digestible status updates and leadership dashboards.
• Drive ongoing operational improvements via process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform team workflows.

Who you are

A sharp, organized problem-solver who is a self-starter. You bring structure, clarity, and simplicity to complex problems and focus teams with competing priorities into aligned goals and plans. You are equally comfortable presenting to C-suite executives as you are clearing tactical operational roadblocks. You design systems, tools, and AI-first workflows to structure and automate programs and processes. You don’t think 1 step ahead, you think 10 steps ahead; you lead teams to structure phased milestones to achieve the intended end vision. You proactively anticipate risk and account for dependencies in plans to ensure we are planful and prepared for every foreseeable execution need in high-stakes environments.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of project management experience, ideally in marketing or events
• Strong experience leading complex cross-functional initiatives
• Proven ability to manage multiple stakeholders at the executive and working team level and competing priorities
• Excellent organizational, communication, and follow-through skills
• Experience managing budgets, creating playbooks, and operational documentation for scaled program maturity

Preferred qualifications

• Experience with large-scale, high-profile, executive-facing events
• Experience managing projects in Asana (or other project planning software)
• Experience with budget and procurement software
• Experience partnering with agencies, vendors and third parties to bring consistency and standards
• Experience in the Tech industry; financial services, payments, or B2B software a plus
• AI project management workflow automation

Fractional Project Manager (Part-Time Consultant)

About the Opportunity

Voyage Advisory is seeking an experienced Fractional Project Manager to support a large enterprise client undergoing a significant organizational transformation initiative. This is a part-time consulting engagement for a highly accountable, self-directed project leader who can quickly assess project health, establish structure, drive execution, and help bring a challenged project back on track. This is a great opportunity for a self-employed consulting seeking remote 1099 work. The initial phase of this work is expected to be 10-15 hours per week for 3-4 months with the potential for extension.

The ideal candidate is not someone who requires extensive onboarding or day-to-day direction. Rather, they are a seasoned project professional who applies foundational project management principles, understands what needs to be done, proactively drives progress, escalates issues appropriately, and provides leadership with clear visibility into project status, risks, and decisions.

This role will work closely with senior leadership, Human Resources, talented Organizational Change Management (OCM) professionals, and external consulting partners to support employee training and change adoption initiatives impacting hundreds of employees. While this position is not responsible for developing change management strategy, the Project Manager must understand OCM principles and be able to effectively coordinate and execute OCM-related workstreams.Required Qualifications

• CAPM certification required.
• 8+ years of Project or Program Management experience.
• Demonstrated experience managing projects within large enterprise organizations (1,000+ employees).
• Proven success rescuing, stabilizing, or turning around projects that were behind schedule, off track, or at risk.
• Experience supporting organizational transformation, organizational redesign, or workforce change initiatives.
• Experience leading enterprise training initiatives involving 100+ employee populations.
• Occasional travel to East Coast client locations may be required for key meetings or project milestones.
• Ability to quickly onboard and become productive with minimal supervision.
• Experience working in fast-paced, high-visibility environments where discretion and professionalism are critical.
• Must be available during standard Eastern Time business hours.

Preferred Qualifications

• PMP certification.
• Consumer Packaged Goods (CPG) industry experience.
• Human Resources project experience.
• Organizational Change Management experience or certification.

What Success Looks Like

• Quickly establishes structure and accountability within a project environment that requires stabilization.
• Requires minimal onboarding and little day-to-day oversight.
• Provides leadership with consistent, transparent reporting and visibility.
• Proactively identifies and resolves risks before they become major issues.
• Successfully coordinates complex transformation and training initiatives across multiple stakeholder groups.
• Helps bring challenged projects back on track while improving overall execution discipline.
• Serves as a trusted partner to senior leaders by reducing the need for project oversight and follow-up.

Compensation and Location

This position is a 1099 contract position. Total compensation is negotiable.  The position is primarily remote with possible occasional travel to East Coast client locations.

About usPet Media Group (PMG) is a scale-up that acquires, launches, and develops market-leading pet marketplaces globally, with over 1.

About the Role

As a Project Associate, you’ll manage the processes that prepare contributors for AI, LLM, data collection, and relevance projects. You’ll build and maintain onboarding workflows, learning materials, and readiness reporting while evaluating contributor performance to ensure they are prepared to begin work.

You’ll partner with Recruiting, Trust & Safety, Delivery, and Program teams to ensure onboarding programs are ready for launch, aligned with project requirements, and continuously improved.

Your Impact

• Set up workflows, launch materials, and supporting content for new and expanding projects.
• Create and maintain clear enablement materials, including modules, FAQs, exercises, quizzes, and knowledge checks.
• Evaluate contributor qualifications and eligibility, maintain records, and manage access and task assignments within project tools.
• Respond to contributor questions and tickets related to onboarding and access, escalating issues when needed.
• Maintain trackers and dashboards, provide project updates, and flag inconsistencies or risks affecting contributor readiness.
• Analyze onboarding and performance issues, identify root causes, and develop targeted clarifications or refresher content.

Success in this role means contributors are prepared on time, project quality standards are met, and stakeholders have clear visibility into readiness and performance.

What You Bring

• 2–3 years of experience in a metric-driven environment such as operations, production, or a customer support/call center setting.
• Moderate to advanced Excel and Power BI or equivalent dashboarding experience, with the ability to build and maintain trackers and readiness reporting.
• Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance.
• Experience working with ticketing or contributor/crowd support platforms.
• Strong written and verbal English communication skills, with the ability to clearly explain policies and guidelines to diverse audiences.
• Flexibility to support changing program needs and work a night shift schedule.

Preferred

• Bachelor’s degree or equivalent work experience.
• Project Management, data analytics or process improvement.

Why You’ll Love Working Here

At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest quality AI solutions for frontier models.

You’ll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You’ll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources, and development opportunities to continue to build your capability over time.

About Appen

Appen has been a leader in AI training data for over 30 years. We specialise in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pre training, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Azumo is looking for a Project Manager to lead software development projects and personalized technology initiatives from inception to delivery.

As a Project Manager, you will be a key player within our IT Delivery team, collaborating cross-functionally with both business and technical teams. You will bring structure, accountability, and technical credibility to every engagement, bridging the gap between engineering teams and stakeholders with clarity and confidence.

This is a hands-on, results-oriented role for someone who thrives on ownership, moves fast, and uses modern tools, including AI, to deliver better outcomes.

The position is FULLY REMOTE, based in Latin America.

Responsibilities:

Project Delivery

• Lead end-to-end planning, execution, and delivery of software development projects, ensuring alignment with business objectives, timelines, and budget constraints.
• Manage multiple concurrent projects simultaneously, maintaining quality and meeting deadlines across all engagements.
• Identify, assess, and proactively mitigate project risks and blockers, maintaining a live risk log and escalating issues with recommended solutions.
• Manage vendor and third-party relationships relevant to project delivery, including tracking SLAs and delivery commitments.

Agile Execution

• Apply Agile, Scrum, and Kanban methodologies to manage project workflows, maintain healthy backlogs, and ensure timely, iterative delivery of software solutions.
• Facilitate Agile ceremonies (daily stand-ups, sprint planning, sprint reviews, and retrospectives) ensuring actionable outcomes from each session.

Financial & Resources

• Own billing, time tracking, and budget management across projects, including forecasting and variance analysis.
• Plan and optimize resource allocation to ensure the right people are on the right tasks at the right time.

Team Leadership

• Lead and support cross-functional teams through performance coaching, clear communication, and structured problem-solving, fostering a high-accountability culture.

Reporting & Documentation

• Create and maintain comprehensive project documentation: timelines, risk registers, status reports, RACI matrices, and resource allocation plans.
• Communicate clear project updates, escalations, and strategic insights to senior management and stakeholders using structured reporting cadences.

AI- Powered Delivery

• Leverage AI tools, such as Claude, ChatGPT, Notion AI, and Jira automation, to improve delivery efficiency, generate status reports, assist in documentation drafting, and identify project risks proactively.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• 5+ years of experience managing software development projects across the full SDLC.
• Strong leadership, organizational, and problem-solving skills with a bias for action.
• Hands-on experience with JIRA and Notion for project tracking and documentation.
• Demonstrated use of AI productivity tools (e.g., Claude, ChatGPT, Notion AI, Copilot) in a professional project delivery context.
• Ability to manage multiple projects simultaneously while consistently meeting deadlines.
• Professional English proficiency (C1/C2)
• Based in Latin America.

Nice to have:

• Previous experience as a Software Developer, Technical Lead, enables tighter collaboration with engineering teams and more accurate technical scoping.
• Hands-on familiarity with software development workflows: version control (Git), CI/CD pipelines, API concepts, or sprint-level technical reviews.
• Experience delivering AI, ML, or data-driven software projects, a meaningful advantage given Azumo’s specialization.
• Familiarity with prompt engineering applied to documentation, reporting, or team productivity workflows.

Company benefits include:

• Paid Time Off
• Mentored Career Development
• U.S. Holidays
• USD Remuneration
• Profit Sharing
• Maternity Coverage
• 100% Remote

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
• Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
• Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
• Recruit, hire, onboard, and develop new team members as the organization grows.
• Own performance management, goal setting, and development planning for the team.
• Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
• Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
• Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
• Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
• Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
• Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
• Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
• Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
• Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
• Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
• Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
• Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
• Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
• Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
• Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
• Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
• Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
• Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

• 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
• 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
• Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
• Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
• Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
• Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
• Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
• Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
• Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
• Excellent communication, prioritization, problem-solving, and decision-making skills.
• Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
• Ability to operate effectively in a fast-paced, deadline-driven environment.
• BA/BS in a related field or equivalent practical experience.
• Experience leading complex fintech, payments, ERP, or financial-technology implementations.
• Experience working with implementation partners or systems integrators is a plus.
• Experience leading teams through AI, automation, or significant delivery-process transformation.
• Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
• Experience operating in a high-growth SaaS environment.
• Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $120,000 - $150,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $135,000 - $168,750 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/