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Support Assignr LLC: Customer Support Specialist

Handles customer support tickets via email, phone, and chat, troubleshoots technical issues, and creates help documentation for the Assignr platform.

Junior Remote Posted about 2 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Rochester, New York
URL: https://www.assignr.com

Come Join Our Team!

We strive to provide outstanding support to our customers, and we are looking for a team member to help us out. Most of our customer support is provided via email and Intercom messenger, with some support by phone and via Zoom web conference.

As a member of the Assignr support team, you will:

  • Respond to and handle tech support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.
  • Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.
  • Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how Assignr can improve the user experience.
  • Troubleshoot technical issues within the system and solve problems as they arise.

Requirements

  • Autonomy: We’re looking for someone who can work independently with minimal guidance or oversight.
  • Attention to Detail: You are thorough and accurate when reading, interpreting and performing tasks.
  • Client Relations/Customer Service: You enjoy providing great service to our customers.
  • Communication: You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar. Most support is provided in writing (Intercom messenger and email), so it is very important that you are skilled in written communication with our customers.
  • Problem-Solving Skills: You use critical thinking skills to work through the details of a problem to reach a solution.
  • Resourcefulness: You can creatively handle new situations or difficulties skillfully and promptly.
  • Taking Initiative + Self-Driven: You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen.

Working Hours

  • This is a full time position. We expect the workload to be approximately 35-40 hours per week.
  • Must be available to work primarily during business hours in the Pacific time zone (e.g. Monday - Friday 9a-5p Pacific time), with occasional coverage on Saturdays.
  • Must be authorized to work in the United States.

Benefits

  • USD $27/hour
  • Health insurance (medical, dental, vision)
  • Participation in retirement plan with company match
  • Fully remote position

Required Education and Experience

  • Minimum formal education of high school diploma or GED.
  • Intermediate computer knowledge a must, including the use of web applications in general, and understanding web technology from an end-user’s perspective.
  • Ability to independently learn and implement new technologies quickly.

Preferred Education and Experience

  • Previous experience handling technical support for a SaaS company
  • Ability to speak Spanish fluently (not required, but would be considered a plus for the officials we support who do not speak English)

To Apply

We will only accept applications through our online job application form. Applications will be reviewed on a rolling basis until the position is filled. 

For questions, please contact us at jobs@assignr.com. No phone calls, please.

To apply: https://weworkremotely.com/remote-jobs/assignr-llc-customer-support-specialist-2

Read the full description
Support Squarespace: Customer Support Associate (Remote)

Responds to customer inquiries via live chat and email, troubleshoots account and billing issues, and escalates problems while meeting quality and satisfaction targets.

Junior Remote Posted about 15 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote, United States

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first two weeks at Squarespace will include mandatory virtual training from September 28th - October 9th. To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah. 

Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements.

You'll Get To…

  • Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
  • Stay up to date on new product features and improvements
  • Identify isolated customer experiences and escalate important issues

Who We're Looking For

  • Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
  • Expertise with written communication and the ability to spot spelling and grammar errors
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals
  • Capability of prioritizing competing requests
  • Familiarity with the Squarespace platform
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

  • A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
  • Supplemental Life and Disability Insurance plans
  • Health Savings Account with Squarespace funding
  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Global Employee Assistance Program
  • Retirement benefits with employer match
  • Flexible paid time off
  • 12 weeks paid parental leave and family care leave
  • $100 per month remote Stipend
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Global Employee Resource Groups (ERGs)

Cash Compensation Range:  $18.50 USD per hour

The rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

 

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

 

If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

To apply: https://weworkremotely.com/remote-jobs/squarespace-customer-support-associate-remote

Read the full description
Support Customer Service Representative - Japanese and English (Interim) at Catawiki

Resolves customer queries and disputes across multiple channels (chat, email, phone, social media) while mediating between buyers and sellers on an online marketplace.

Junior Posted about 18 hours ago RemoteFirstJobs Product
What this role involves

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

  • Taking ownership and driving impact
  • Being open to change and feedback
  • Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting October 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

  • 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
  • Professional speaking and writing skills in Japanese and English; strong communication skills.
  • Strong analytical and critical thinking skills.
  • Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
  • Ability to quickly switch between various customer channels, like phone and e-mail communications.
  • Ability to positively interact with your team and other departments.
  • Available to work 40 hours per week.
  • You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
  • You are flexible with working at least 2 weekends a month and on some public holidays.
  • This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

  • A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
  • Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
  • A Work From Home Allowance to help with your monthly household bills.
  • Commuting between your home and our office is covered by Catawiki.
  • Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

  • Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
  • Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
  • A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
  • Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Read the full description
Support Customer Service Representative - German and English (Interim) at Catawiki

Handles customer inquiries and disputes across multiple channels (chat, email, phone, social media) while mediating between buyers and sellers on the marketplace platform.

Junior Posted about 18 hours ago RemoteFirstJobs Product
What this role involves

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

  • Taking ownership and driving impact
  • Being open to change and feedback
  • Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting October 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

  • 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
  • Professional speaking and writing skills in German and English; strong communication skills.
  • Strong analytical and critical thinking skills.
  • Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
  • Ability to quickly switch between various customer channels, like phone and e-mail communications.
  • Ability to positively interact with your team and other departments.
  • Available to work 40 hours per week.
  • You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
  • You are flexible with working at least 2 weekends a month and on some public holidays.
  • This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

  • A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
  • Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
  • A Work From Home Allowance to help with your monthly household bills.
  • Commuting between your home and our office is covered by Catawiki.
  • Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

  • Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
  • Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
  • A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
  • Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Read the full description
Support Customer Service Representative - Dutch and English (Interim) at Catawiki

Handle customer inquiries, resolve disputes, and provide support across multiple channels (chat, email, phone, social media) for marketplace buyers and sellers.

Junior Posted about 18 hours ago RemoteFirstJobs Product
What this role involves

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

  • Taking ownership and driving impact
  • Being open to change and feedback
  • Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting October 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

  • 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
  • Professional speaking and writing skills in Dutch and English; strong communication skills.
  • Strong analytical and critical thinking skills.
  • Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
  • Ability to quickly switch between various customer channels, like phone and e-mail communications.
  • Ability to positively interact with your team and other departments.
  • Available to work 40 hours per week.
  • You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
  • You are flexible with working at least 2 weekends a month and on some public holidays.
  • This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

  • A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
  • Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
  • A Work From Home Allowance to help with your monthly household bills.
  • Commuting between your home and our office is covered by Catawiki.
  • Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

  • Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
  • Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
  • A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
  • Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Read the full description
Support (fluent English) Technical Support Consultant, short-term (remote) at SupportYourApp

Provides technical support via email and chat, troubleshoots product issues, and guides customers through solutions while managing multiple conversations efficiently.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

  • Provide technical support via email and chat in a professional and efficient manner;
  • Troubleshoot product issues and guide customers through solutions step-by-step;
  • Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;
  • Ask the right questions to understand and diagnose the problem;
  • Follow troubleshooting procedures while also using good judgment when the situation isn’t covered by a standard process;
  • Document customer interactions and troubleshooting steps clearly;
  • Escalate complex or unresolved technical issues when necessary;
  • Provide a positive, patient, and professional customer experience;
  • Manage multiple conversations efficiently while maintaining accuracy and quality.

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written);
  • At least 1 year of experience in technical customer support role;
  • Previous video support experience would be plus;
  • Tech-savvy mindset;
  • Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
  • Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

  • Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday, covering one of the following shifts: 6AM – 2PM or 4 8AM–4PM (EST);
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Balance between project workload and personal time;
  • Responsive leadership interested in your development;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Read the full description
Support Application Support Specialist - Weekend Nights at Sirona Medical

Resolves customer inquiries and technical issues for radiologists using Sirona's AI-powered radiology software platform.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 7 PM to 7 AM EST Saturday and Sunday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Application Support Specialist - Weekend Days at Sirona Medical

Provides technical support to radiologists using Sirona's AI-powered radiology software platform, resolving customer inquiries and optimizing support workflows.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 7 AM to 7 PM EST Saturday and Sunday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Application Support Specialist - Overnight M-F at Sirona Medical

Provides technical support to radiologists using Sirona's AI-powered radiology software, resolving customer inquiries and optimizing support workflows.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 11 PM to 7:30 AM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Application Support Specialist - Second Shift M-F at Sirona Medical

Provides technical support to radiologists using Sirona's AI-powered radiology software, resolving customer inquiries and optimizing support workflows.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 3 PM to 11:30 PM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Customer Support Specialist at HealthJoy

Handle member support tickets, leverage AI automation tools to resolve inquiries efficiently, and conduct outreach to healthcare providers and members.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

*This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine.

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts a huge amount of people who use Healthcare benefits in the US.

Healthcare benefits are complex, underutilized and a mystery for most users in the USA. We’re removing that complexity. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money.

Following an explosive 2019 (raising $30M in Series C funding, awards for Chicago’s Best Tech Startup and Chicago’s Best Place to Work, adding 50+ key team members and more), we’re continuing down the path of high growth and high impact.

Your impact.

  • Member Care & Ticket Processing: Assist in handling member inquiries (tickets) accurately and efficiently, ensuring members understand their benefits and feel supported.
  • Smart Automation & AI: Actively leverage automation tools and AI software to speed up resolution times while maintaining high-quality outcomes.
  • Priority Management: Assess the urgency of incoming requests to prioritize critical cases and manage escalations with empathy and objective reasoning.
  • Provider & Member Outreach: Conduct outbound calls to healthcare providers and members to help schedule appointments, verify information, and close gaps in care.
  • Proactive Problem Solving: Identify scheduling bottlenecks or workflow trends, flag issues early, and suggest improvements to team leadership.
  • Member Experience: Deliver a high-standard “WOW” service tailored to the US customer base.
  • Communicate scheduling challenges or trends that may negatively impact outcomes
  • Transparent & Proactive Communication: Keep team leadership and members updated in real time. Proactively communicate progress and flag blockers early, rather than getting stuck silently on a single ticket.
  • Commitment to KPIs: Own your daily performance targets — including number of tickets, quality scores, and member satisfaction — and take full responsibility for hitting your metrics.

Your experience and expected skill set.

  • Language Proficiency: Upper-Intermediate+ English (B2/C1) with exceptional written and verbal communication skills.
  • High Autonomy & Ownership: Strong self-management skills — you take full responsibility for your commitments, track your own time, and deliver results without constant supervision.
  • Resourceful Problem-Solving: A “solution-first” mindset with the drive to research internal documentation, AI tools, and knowledge bases to solve issues independently before asking for help.
  • Fast & Self-Driven Learning: Ability to quickly absorb complex concepts, adapt to new processes, and continuously learn from feedback with minimal hand-holding.
  • Adaptability: Comfort navigating frequent changes, fast-paced environments, and evolving priorities without losing focus.
  • Tech & AI Literacy: Proficient computer skills and a rapid learning curve for software; hands-on experience using AI tools (ChatGPT, prompt engineering, or automation tools) is a strong plus.
  • Empathy & Customer Orientation: Genuine empathy with strong interpersonal skills; prior customer service or support experience is a major plus.

Role details.

  • Working schedule 5/2 – 15:30 to 24:00;
  • 20 paid vacation days per 12-month period, paid days for sick leaves.

Our rewards.

Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits, including:

  • Employment:

HealthJoy LLC is part of the Ukraine Diia City legal framework. On your first day, you will sign a Gig-Contract via the Vchasno system, gaining a status of a Gig-Specialist.

  • Competitive compensation:

The compensation grows as you grow with HealthJoy, with the potential to double it within 1.5 years. Top performers earn KPI-based bonuses.

  • Great career growth opportunities:

You will have a chance to go through a career path from Junior to Middle, and Senior Specialist, and eventually grow into a Team Leader. Alternatively, it may be possible to grow horizontally and take the position of Learning&Development Leader, Quality Assurance Analyst or Process Analyst.

  • Healthcare:

As a healthcare-focused company, we provide 100% health insurance coverage for our employees, with the option to insure their family members at a reduced rate.

  • Education:

Benefit from company-sponsored English classes, a corporate learning platform “Udemy” for professional development, and internal/external educational events. Our L&D department provides broad knowledge of the American healthcare system and cultural peculiarities.

  • Mental health support program:

Employees have access to personal therapy sessions and additional virtual mental health lectures - all from the comfort of home.

  • Company events:

To stay in touch with the team we hold happy hours,team buildings, as well as recreational events.

  • Gym:

Access corporate discounts and special offers at Sport Life, one of Ukraine’s largest sports hubs.

  • Remote work:

Being a remote-first company, we provide the needed essential equipment for comfortable work from home (or anywhere!)

Commitment to Equal Pay

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees.

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work.

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes.

Commitment to Equal Opportunity

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.

Read the full description
Support Application Support Specialist - Weekend Nights at Sirona Medical

Provides technical support to radiologists using Sirona's AI-powered radiology software, resolving inquiries and troubleshooting platform issues.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 7 PM to 7 AM EST Saturday and Sunday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Application Support Specialist - Weekend Days at Sirona Medical

Provides technical support to radiologists using Sirona Medical's AI-powered radiology software, resolving inquiries and optimizing support workflows.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 7 AM to 7 PM EST Saturday and Sunday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Application Support Specialist - Overnight M-F at Sirona Medical

Provides technical support to radiologists using Sirona's AI-powered radiology software, resolving customer inquiries and helping optimize their workflow.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 11 PM to 7:30 AM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Application Support Specialist - Second Shift M-F at Sirona Medical

Resolves customer inquiries and technical issues for radiologists using Sirona's cloud-based radiology software platform.

Junior Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We’re delivering the organizational shift that both individual radiologists and entire practices urgently need:

  • unified, intuitive, and platform-agnostic solution

  • A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

  • The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.

For more information, please visit https://sironamedical.com/join/.

About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.

As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.

  • This is an hourly role working remotely within the United States
  • This role has a preferred shift of 3 PM to 11:30 PM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs

Key Responsibilities:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively
  • Contribute to knowledge base and runbooks on an ongoing basis
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Key Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc…

The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Read the full description
Support Licensed Customer Service Representative, Insurance

Handles customer inquiries and support for insurance products with a required license to sell or advise on insurance policies.

Junior Posted about 23 hours ago Himalayas
What this role involves
Licensed Customer Service Representative, InsuranceJob OverviewLicensed Customer Service Representative - Insurance The RoleJoin team of professionals that are out to disrupt and transform the insurance and auto retail industries.
Read the full description
Support Customer Service Advisor - WAH XTRA 2026

Handles inbound and outbound customer support via phone, email, or internet channels based on client needs.

Junior Remote Posted about 23 hours ago Himalayas
What this role involves
Job Title:Customer Service Advisor - WAH XTRA 2026Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Read the full description
Support Customer Service Representative (Seasonal) | REMOTE

Handles customer inquiries and resolves issues via phone, email, or chat in a timely and professional manner.

Junior Remote Posted 2 days ago Himalayas
What this role involves
Work Setup: Remote Contract Type: Seasonal (2 Months) Schedule: 9am to 6pm EST, M-F Equipment Provision:BYOD Start Date: ASAP The Customer Service Representativeis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
Read the full description
Support Customer Service Remote Work

Provides customer service support to union members, answering inquiries and resolving issues while collaborating with team members.

Junior Remote Posted 2 days ago Himalayas
What this role involves
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with.
Read the full description
Support Remote Arabic Interpreter (Night Shift) at TWO95 International, Inc

Provides live Arabic-English interpretation across healthcare, banking, insurance, and emergency services during night shifts, maintaining accuracy and professionalism across diverse callers.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

💼 Position: Arabic-English Interpreter

🏠 Work Arrangement: Fully Remote

💰 Pay: RM30/hour (approximately RM4,800/month with full attendance)

🕒 Schedule: 5 working days/week, 2 days off

⏰ Working Hours

  • Night shift, starting anytime between 8:00 PM – 12:00 AM (Malaysia Time)
  • 8 working hours + 1-hour break per shift
  • Weekend work may be required based on the company roster

📞 Job Responsibilities

  • Provide accurate Arabic ↔ English live interpretation across industries including healthcare, banking, insurance, education, and emergency services.
  • Communicate professionally with speakers of different accents, speaking speeds, and communication styles.
  • Maintain accuracy, confidentiality, and professionalism throughout every call.

🎓 Training & Mentoring

3-Week Training

  • Monday–Friday, 8:00 AM–4:00 PM
  • Mostly self-paced online learning
  • Approximately 2 days of live online sessions
  • Training allowance: RM2,600+

4-Week Mentoring

  • Follows the actual night-shift schedule
  • Handle real interpretation calls under an experienced mentor
  • RM30/hour during mentoring
  • Performance during mentoring will determine progression to the full-time interpreter role.

⭐ Benefits

  • 14 days paid sick leave
  • 12 days annual leave
  • Selected Malaysia & US public holidays

📋 Hiring Process

  1. Pre-assessment
  2. English Assessment
  3. Arabic Assessment
  4. 3-week Training
  5. 4-week Mentoring
  6. Full-time interpreter placement upon successful completion
Read the full description