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Sales Sales Manager (Outside Sales | MSP & IT Services) at Pavago

Sales Manager leads and coaches outside sales reps through full-cycle B2B sales while developing processes, managing pipeline, and leveraging AI tools for team performance optimization.

Lead Remote Posted 7 minutes ago RemoteFirstJobs Product
What this role involves

Sales Manager (Outside Sales | MSP & IT Services)

Position Type: Full-Time, Remote

Location: Remote (must have real-time overlap with U.S. Eastern business hours)

Reports To: CEO

About the Role

At Pavago, one of our clients is hiring an experienced Sales Manager to lead and coach a team of Outside Sales Representatives (OSRs) through the complete B2B sales cycle.

This is not an SDR management role.

Instead of focusing solely on prospecting activity, you’ll own the entire sales motion—from pipeline generation and discovery through presentations, negotiations, closing, and account development—while coaching your team to consistently improve performance.

We’re looking for a leader who has personally carried a quota, built pipeline, closed deals, and understands what it takes to succeed in consultative B2B sales. If you’ve successfully transitioned from top-performing salesperson to hands-on sales leader and enjoy developing high-performing teams, this role is an excellent fit.

What You’ll Own

Full-Cycle Sales Leadership

  • Lead and coach Outside Sales Representatives across the complete sales cycle.

  • Support reps through:

    • Prospecting
    • Pipeline generation
    • Qualification
    • Discovery
    • Solution presentations
    • Objection handling
    • Negotiation
    • Closing
    • Account nurturing
  • Drive consistent execution of the sales process while improving win rates and sales effectiveness.

Sales Coaching & Team Development

  • Coach both experienced and junior sales representatives.
  • Conduct live coaching sessions during customer calls.
  • Review recorded calls and provide actionable feedback.
  • Help reps improve discovery, positioning, negotiation, and closing skills.
  • Build a culture of continuous learning and accountability.

Sales Process & Playbook Development

  • Develop, refine, and document scalable sales processes.
  • Create structured playbooks, coaching guides, and best practices.
  • Standardize sales methodologies across the team.
  • Continuously improve workflows based on performance data and market feedback.

AI-Driven Sales Management

  • Leverage AI tools to improve coaching, sales execution, and operational efficiency.

  • Build and manage workflows using tools such as:

    • Claude Projects
    • Claude Code
    • Claude Cowork
  • Analyze sales calls, pipeline data, and team performance using AI.

  • Use AI to create and continuously improve sales documentation and playbooks.

Pipeline & Performance Management

  • Monitor pipeline health and forecasting accuracy.
  • Conduct pipeline reviews and deal strategy sessions.
  • Identify risks, bottlenecks, and opportunities.
  • Ensure CRM data remains accurate and up to date.
  • Track key sales metrics and coach toward continuous improvement.

Cross-Functional Collaboration

  • Partner with leadership to align sales strategy and business goals.
  • Share customer feedback and market insights with internal teams.
  • Support ongoing improvements to messaging, positioning, and sales enablement.

Requirements

Must-Have Qualifications

Experience

  • Proven experience managing full-cycle B2B sales teams.
  • Demonstrated success leading Outside Sales Representatives—not just SDR or appointment-setting teams.
  • Personal experience carrying a sales quota and closing complex B2B deals.
  • Experience generating your own pipeline, running discovery calls, presenting solutions, negotiating, and closing business.

Industry Knowledge

  • Strong background in Managed Service Providers (MSP) or IT Services is highly preferred.
  • Solid understanding of consultative technology sales processes.

AI & Technology

  • Hands-on experience using AI tools within daily sales operations.

  • Comfortable working with:

    • Claude Projects
    • Claude Code
    • Claude Cowork
  • Ability to use AI for:

    • Sales coaching
    • Pipeline analysis
    • Playbook creation
    • Process optimization

Leadership & Communication

  • Strong coaching, mentoring, and leadership abilities.
  • Experience writing and improving sales playbooks and processes.
  • Excellent verbal and written English communication skills.
  • Native or near-native English proficiency strongly preferred.
  • Availability to work during U.S. Eastern business hours.

Nice-to-Have

  • Experience selling or managing sales teams within:

    • Managed IT Services
    • Cybersecurity
    • Cloud Solutions
    • Professional Services
  • Experience building high-performing remote sales teams.

  • Familiarity with modern CRM platforms and sales analytics tools.

  • Experience implementing AI-driven sales enablement strategies.

What Makes You a Strong Fit

  • Proven full-cycle B2B sales leader.
  • Strong consultative selling mindset.
  • Excellent coach who develops people through structured feedback.
  • Process-oriented while remaining adaptable.
  • Comfortable balancing live coaching with asynchronous development.
  • Curious, technology-driven, and enthusiastic about AI.
  • High ownership, accountability, and continuous improvement mindset.

What a Typical Day Looks Like

  • Review pipeline health and forecast opportunities.
  • Conduct live coaching sessions with sales representatives.
  • Join discovery calls and deal strategy discussions.
  • Review recorded sales calls and provide coaching.
  • Develop and improve sales playbooks using AI tools.
  • Analyze sales metrics and identify coaching opportunities.
  • Collaborate with leadership on sales strategy and process improvements.

In short: You build high-performing sales professionals by coaching every stage of the sales cycle while continuously improving the team’s processes, tools, and performance.

Key Metrics for Success (KPIs)

  • Team quota attainment.
  • Pipeline growth and health.
  • Opportunity-to-close conversion rate.
  • Sales cycle efficiency.
  • Forecast accuracy.
  • CRM hygiene and pipeline management.
  • Rep development and coaching effectiveness.
  • Adoption of sales processes and playbooks.

Why Join Us?

  • Lead a full-cycle B2B sales organization.

  • Work directly with executive leadership.

  • High ownership over sales performance and coaching.

  • Opportunity to shape sales processes using modern AI tools.

  • Fully remote work environment with real business impact.

  • Clear growth path into:

    • Director of Sales
    • Head of Sales
    • VP of Sales
    • Revenue Leadership

Interview Process

  1. Initial Phone Screen
  2. Spark Hire Intro Video (3–5 minutes)
  3. Sales Leadership & Coaching Interview
  4. Client Interview with CEO
  5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re an experienced Sales Manager who has successfully led full-cycle B2B sales teams, thrives on coaching consultative selling, embraces AI-powered sales management, and wants to help build a high-performing sales organization, we’d love to hear from you. Apply today and play a key role in driving revenue growth while developing the next generation of top-performing sales professionals.

Read the full description
Product Director of Product - Network at Nomi Health

Director oversees network product strategy, pricing models, provider data integrity, and cross-functional integration requirements across healthcare claims and reimbursement systems.

Lead Posted about 1 hour ago RemoteFirstJobs Product
What this role involves

We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn’t broken — it’s the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.

We’re rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country.

What You’ll Do:

  • Market solution design. Partner with network, go-to-market, and sales teams to define and scope what Nomi can realistically deliver in each new market before it’s sold, including provider coverage, TPA capability, and integration sequencing.
  • Partner and TPA data exchange. Write the integration requirements between Nomi and every partner in the claim lifecycle — inbound claims, priced output, remittance, eligibility, file cadence, SLAs, and reconciliation — specific enough that an engineer on either side can build to it.
  • Network configuration and pricing. Own the path from a signed rate sheet to a correctly priced claim: ingestion, normalization, versioning, effective dating, validation, and audit. Set the testing and release bar for anything that touches pricing.
  • Provider data, adequacy, and directory. Own the provider data model and hierarchy — sponsor, tax ID, billing NPI, service location — and make network adequacy and directory accuracy measurable rather than asserted.
  • New segments and group types. Evaluate new group types and segments as they come up, be willing to recommend against ones that don’t fit, and defend that recommendation to sales.
  • The payments interface. Recognize when a network change has payment-side consequences and get ahead of it with the financial services and payments teams before it ships.

What We’re Looking For:

  • Reimbursement fluency. You understand the difference between billed, allowed, and paid, and you’ve worked hands-on with real fee schedules and rate methodologies, percent-of-Medicare, per diem, case rate, DRG, percent-of-charge.
  • Domain background. You’ve built this expertise at a health plan, a TPA, a repricing or payment-integrity vendor, a reference-based-pricing administrator, a provider revenue-cycle organization, or a network contracting organization.
  • Data exchange experience. You’re comfortable with 837, 835, and eligibility file exchange, and you’ve written integration requirements that another team was able to build from successfully.
  • Commercial confidence. You’re comfortable representing Nomi directly in front of a broker, a TPA executive, or a health system, and making commitments you can stand behind.
  • A self-directed approach. You’re comfortable defining your own priorities and figuring out what matters most, rather than working off a pre-built roadmap.
  • Enough technical fluency to be credible. You can read a data model, write SQL against it, and give an engineer clear enough direction that they’re not left guessing. You won’t be writing production code yourself.
  • Strong written communication. Requirements documents are a core part of this role, so your writing should be clear, specific, and easy for others to build from.

Preferred Experiences:

  • Experience in self-funded employer health: TPA administration, direct contracting, reference-based pricing, or captives.
  • You’ve run a platform migration or a vendor claims-system implementation and lived through the reporting gap that follows.
  • Founder or early-operator background, or a track record of using automation and AI to replace manual operational work.

Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We’re a team of 300+ people who show up every day with the same mindset: don’t settle for “that’s just how it is.” Real change happens when you challenge the system, cut through the excuses, and build something better together.

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Sales Director of Partnerships

Leads partnership strategy and business development initiatives to expand relationships with enterprise clients and strategic partners.

Lead Posted about 1 hour ago Jobicy AI
What this role involves
Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We’re trusted by 20,000 organizations like Atlassian, MIT, and United Way to...
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Operations Senior Director of Fleet Charging

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Engineer Lead Data Platform Engineer

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At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,...
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Sales Enterprise Sales Leader

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Lead Posted about 4 hours ago Jobicy AI
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Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re...
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Sales Sales Director – Japan & Asia

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Lead Posted about 4 hours ago Jobicy AI
What this role involves
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Operations Payment Operations Lead (Remote - Work from Anywhere) at Xapo Bank

Leads payment operations team, ensures timely execution of payment activities, supervises analysts, manages external banking relationships, and drives process improvements.

Lead Remote Posted about 5 hours ago RemoteFirstJobs Product
What this role involves

Work from anywhere, impact everywhere

Diversity is at the heart of who we are at Xapo Bank.

We’re a fully distributed team of over 160 Xapiens that work remotely from 50+ countries around the world.

Our beginning: A world that enjoys economic freedom and wealth protection,no matter where you live or who is running your country.

To achieve that, we search the world for the best people for the job.

We work hard, think globally, and inspire each other to learn and grow.

We are committed to changing the way things are done.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position

Work from anywhere!

Position overview

The main responsibility of the Payment Operations Lead is to guarantee the “end-to-end” execution of all payment related activities to ensure all internal and external parties receive timely, accurate, and complete delivery of services to a high standard, within the frame of the payments execution and authorization policies.

The Payment Operations lead is a key member of the organisation: proactiveness, accountability, leadership and ownership are some of the attributes the person should be equipped with to succeed in the position.

It is expected the individual in this position organises the workload of the team, motivating payments analysts to reach objectives. It is expected as well to have a very good understanding of Xapo products and the operational processes related to them.

The Payments Operations Lead is usually leading or participating in cross-functional work groups and projects for improving or building processes.

Also will be a point of contact with banking or related partners to deal with operational matters such as investigations, exchanges of information, submission of forms and management of banks portal users.

Responsibilities

  • Organise the Payments team workload
  • Guarantee a smooth Payments execution, making sure SLAs are met.
  • Supervising and motivating the work of the Payments Analysts, maintaining an ongoing communication to ensure the operation, making sure organisational and team’s vision and goals are followed
  • Managing the operational relation with external partners
  • Be the voice and represent the Payments team in the SATs (strategic aligned teams) instances. Make sure communication with other teams is fluent generating the spaces or means for teams to interact better so efficiencies are obtained
  • Developing, maintaining, improving and implementing policies, processes, and procedures
  • Identifying, proposing and documenting processes and internal control improvements to help to achieve best industry practice
  • Monitor and collect transactional metrics to understand payment performance, issues, and areas of improvements.
  • Inquiries-exception handling and resolution as needed, within agreed upon internal SLAs
  • Liaising with internal or external audits to provide operational information requested
  • Maintain an ongoing communication with stakeholders to understand business needs, identifying and pushing proactively for solutions or improvements in processes and systems
  • Collaborating with identifying and fixing technical and informational issues
  • Continuous communication with stakeholders to guarantee a smooth operation
  • Monitoring system’s behaviour to ensure an ongoing inflow and outflow of information, reporting a case if something is not working as expected
  • Trace and control financial services provider’s charges, fees or costs
  • Publishing team and operating performance metrics to be consumed by the Management

Skills needed

  • Consolidated relevant experience working in Operations departments, ideally from a bank, fintech, payments or any finance-related institution
  • Bachelor’s degree or equivalent in Business Administration or a related field
  • Very good understanding of correspondent banking, cross border and local payments systems
  • Very good understanding of crypto payments
  • Direct exposure to payment processes in either domestic or cross border payments - experience in crypto payments execution is a plus
  • Team player and moreover, team-builder
  • Strong work ethics, ability to prioritise, manage multiple tasks and execute in a dynamic environment.
  • Systems oriented. Good understanding of back and front bank systems, operation and integration to other tools.
  • Very good communication skills. Ability to read, write and speak fluent English
  • Strong analytical and problem-solving skills
  • Data oriented. Advanced excel or database skills. High attention to details.
  • Interested in technology and cryptocurrencies
  • Must be able to work with minimal supervision
  • Organised. Proactive. Self-starter
  • Keen on problem-solving and an attitude to adopt solutions into our daily ways-of-working
  • Nice to have experience in some of these tools: Jira, Confluence, Miro, Trello, Finastra, any Core Banking Platform, Excel, G-Suite, Slack, Zoom

Other requirements

  • A dedicated workspace.
  • A reliable internet connection with the fastest speed possible in your area.
  • Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo?

Impact Globally, Work Remotely.

  • Shape the Future

Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.

  • Great work-life balance Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.

  • Expect Excellence Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.

Read the full description
Project Management Lead CRM Consultant at Massive Rocket | Global Braze & Snowflake Agency

Lead CRM consultant who manages complex CRM projects, mentors team members, and advises clients on Braze and Snowflake implementations while overseeing technical delivery.

Lead Posted about 12 hours ago RemoteFirstJobs Product
What this role involves

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit, they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

As a Lead CRM Consultant at Massive Rocket, you’ll act as a senior advisor, people manager, and technical expert on CRM projects, bridging the gap between strategy and execution. You’ll focus on delivering high-impact CRM initiatives, mentoring and managing members of the CRM team, and supporting the CRM Team Lead with technical oversight and operational leadership across multiple projects.

You’ll also need to lead through influence and relationships, foster collaboration, and bring innovative ideas to the table so we can deliver bespoke CRM solutions aligned with client goals and long-term growth.

What Will You Do?

Project Leadership

  • Lead the execution of complex CRM projects, ensuring alignment with client objectives and adherence to timelines and budgets
  • Scope bespoke and complex CRM solutions that go beyond Braze, considering the client’s entire tech stack, and oversee end-to-end implementation
  • Provide technical oversight on CRM implementations, migrations, and integrations, acting as the go-to expert for resolving challenges
  • Conduct comprehensive audits of client CRM systems, particularly Braze and associated tech stacks, to identify opportunities for optimisation and improvement

Pre-Sales and Client Engagement

  • Support pre-sales activities by participating in client pitches and leading discussions on technical solutions and strategic approaches
  • Design and facilitate interactive client workshops to align on goals, requirements, and CRM strategies
  • Act as a trusted advisor during client engagements, providing insights and demonstrating the value of advanced CRM features and capabilities

Leadership Through Influence

  • Build strong relationships with clients, peers, and cross-functional teams, creating an environment of trust and collaboration
  • Drive alignment across stakeholders, using influence rather than authority to motivate and guide teams toward shared goals
  • Act as a role model for team members, fostering a culture of open communication, mutual respect, and continuous learning

Mentorship, Line Management & Collaboration

  • Take on line manager responsibilities: regular one-to-ones, clear objectives, and ongoing support for performance and professional development
  • Provide constructive feedback and make sure direct reports have the tools, training, and support they need to succeed
  • Mentor and guide CRM team members on complex projects, technical challenges, and client engagements
  • Act as a point of escalation for CRM team members, helping resolve issues before involving the CRM Team Lead
  • Work closely with Strategy, CRM Developers, Data & Engineering, and other teams to ensure seamless execution of CRM strategies

CRM Strategy Execution

  • Translate CRM strategies defined by the CRM Team Lead into actionable roadmaps and deliverables for the team
  • Oversee the design and optimisation of customer journeys, ensuring campaigns are data-driven, personalised, and impactful
  • Maintain deep expertise in Braze, including advanced and newly released features, and apply them to elevate client outcomes
  • Collaborate with the team to generate innovative ideas and develop long-term CRM roadmaps tailored to client needs

Governance & Quality Assurance

  • Uphold high-quality standards across all CRM deliverables, including QA, testing, and documentation
  • Contribute to best practices, templates, and frameworks that improve team efficiency

Data Insights & Optimisation

  • Analyse campaign performance metrics and customer data to identify trends and opportunities for optimisation
  • Provide actionable insights to the CRM team and clients, driving continuous improvement

What Makes You a Great Fit

Experience

  • 6+ years of experience in CRM consulting, implementation, and optimisation, with a proven track record in platforms like Braze, Salesforce, or HubSpot
  • Experience leading CRM projects and working directly with clients to deliver measurable outcomes
  • Previous people management experience (line managing or mentoring Senior CRM Consultants or equivalent roles) preferred

Leadership & Mentorship

  • Proven ability to lead through influence and relationships, fostering collaboration and alignment across diverse stakeholders
  • Strong people management skills, including performance reviews, setting development goals, and managing workloads effectively
  • Skilled in coaching and developing team members to reach their potential

Technical Expertise

  • Advanced understanding of CRM platforms, particularly Braze, including advanced and newly released features
  • Expertise in scoping and implementing complex, bespoke CRM solutions that integrate with broader marketing tech stacks
  • Familiarity with marketing technology stacks and system integration
  • Ability to audit CRM systems and provide actionable recommendations to optimise performance and alignment with business goals

Pre-Sales & Workshop Skills

  • Proven ability to participate in pre-sales activities, lead client pitches, and articulate technical and strategic solutions effectively
  • Experience leading interactive client workshops to align goals and collaboratively shape CRM strategies

Communication Skills

  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences
  • Strong client-facing skills, with experience building and maintaining client relationships

Organisational Skills

  • Demonstrated ability to manage multiple projects at once, maintaining high standards of quality and meeting deadlines

Why You’ll Love Working Here

  • Rocket-Fuelled Growth - Big challenges, fast learning, and the chance to level up quicker than anywhere else
  • A Culture That Actually Gives a Damn - Supportive, positive, and built around people who want to see you win
  • A Global Crew - Collaborate with brilliant teammates across Europe, the US, and beyond
  • Remote-First for Life - Work from wherever you feel your best
  • Real Career Momentum - Clear progression, real ownership, and space to grow into your next chapter
  • Moments That Matter - Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

  • Bring Your Own Device - We operate a BYOD policy, so you’ll use your own kit for work
  • Right to Work - You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
  • ID Checks - We may ask for proof of identity (passport, ID card, or a recent utility bill)
  • References - We may request two references, so have names, relationships, and contact details ready
  • For Contractors - Proof of incorporation and up-to-date insurance is required

Before You Apply

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you: we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Research Head of Research - 12 month Fixed Term Contract at Moonpig

Leads a research team to generate customer insights and behavioral data that inform strategic business decisions and growth opportunities across the organization.

Lead Hybrid Posted about 12 hours ago RemoteFirstJobs Product
What this role involves

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Head of Research – 12 Month Maternity Cover | 📍London – Hybrid (2 days per week) | 💰Competitive Salary + Benefits

About the Role

We’re looking for an experienced Head of Research to join Moonpig on a 12 month maternity cover contract, working hybrid 2 days per week in the office. You will need to be available to join end of November - early December.

Research at Moonpig goes beyond understanding what customers think. We combine customer insight, behavioural data and commercial context to identify the problems that matter, uncover opportunities for growth and help the business make better decisions.

You’ll join an established Research function with a high performing team of three, and a clear strategy and roadmap already in place. This isn’t about starting from scratch. It’s about getting up to speed quickly, building strong relationships and keeping momentum behind the work that matters.

Over the 12 months, you’ll lead and develop the team, deliver our key research priorities, strengthen the Voice of the Customer and help more teams across Moonpig access and use quality research.

We’re looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth.

Key responsibilities:

  • Own and deliver the Research roadmap against Moonpig’s highest-priority customer and business questions, making clear decisions about where Research can have the greatest impact.
  • Lead, coach and develop our Research team, creating clarity around priorities while maintaining engagement and quality.
  • Continue building the team’s capability in new methods, technology and AI.
  • Scale research capability across Moonpig, helping teams conduct appropriate research independently while maintaining a high bar for quality.
  • Develop training, coaching, tools, templates and clear standards that make quality research easier to access across the business.
  • Make customer insight more visible, accessible and influential, bringing customer evidence into strategic and day-to-day decisions.
  • Continue evolving how we capture and share what we know about our customers, including exploring how AI can make insight easier to access and apply.
  • Build trusted relationships with senior stakeholders across Moonpig and confidently represent the customer in senior conversations.
  • Use customer evidence to identify opportunities, challenge assumptions and influence product, commercial and strategic decisions.
  • Turn complex customer evidence into clear, actionable recommendations that help teams move forward.

About you:

  • Significant experience in UX, Product, Customer or Consumer Research within a digital or product-led organisation.
  • Experience supporting, coaching or developing research teams, with a collaborative and supportive approach.
  • Strong track record of delivering research programmes and initiatives from idea through to implementation.
  • Broad understanding of qualitative and quantitative research, with good judgement about the right level of research for the decision at hand.
  • Ability to quickly understand an existing strategy and roadmap, identify what matters most and create momentum behind it.
  • Strong project delivery skills, with a pragmatic and outcome-focused approach.
  • Excellent communication and stakeholder-management skills, including confidence working with senior leaders.
  • Strong customer focus and an ability to bring customer needs into business conversations and decisions.
  • Strong synthesis and storytelling skills, turning complex evidence into simple, useful recommendations.
  • Experience enabling and coaching non-researchers to conduct effective research while maintaining appropriate quality standards.
  • Comfortable navigating ambiguity, making decisions and moving work forward.
  • Curiosity about AI and emerging research technology, particularly how they can help researchers and organisations learn faster.
  • A collaborative, approachable working style and the ability to build strong relationships across different teams.

Interview Process:

  • Stage 1 - Recruiter Screening Call (30 mins)
  • Stage 2 - Initial Conversation with hiring team (45 mins)
  • Stage 3 - Presentation & Discussion (60 mins)

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.

💆🏽 Wellbeing First: Private healthcare (UK) and mental health support

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.

📈 Career Growth: Learning allowances, coaching & development programs.

Want to know more?

Explore our full benefits package: here

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Marketing Director Of Marketing at Relocity, Inc.

Director of Marketing develops messaging, content, and sales enablement materials to communicate Relocity's value and drive market growth.

Lead Posted about 12 hours ago RemoteFirstJobs Product
What this role involves

Director of Marketing

We’re looking for a strategic yet hands-on marketing leader to sharpen Relocity’s story, create compelling content and sales enablement, and drive growth through clarity, creativity, and action.

What Relocity is Doing

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally through our unique blend of mobility software solutions and high-touch destination services. Our personalized digital transferee experience accommodates all mobile talent and is enabled by our AI-driven native mobile app and workforce mobility platform. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves thousands of cities across the United States, Europe, and Asia.

What You’ll Do…

As Director of Marketing, you’ll shape how Relocity communicates its value to the market. Reporting directly to the CEO, you’ll sharpen our messaging and translate complex ideas into clear, compelling content for multiple audiences.

You’ll develop the content, collateral, and sales enablement tools that bring our story to life and help move opportunities forward. This role blends strategic thinking with hands-on execution: you’ll be as comfortable defining the right message as you are rolling up your sleeves to create an impactful deck, case study, one-pager, or campaign yourself.

Your work will strengthen how we tell our story, empower Sales to act quickly on opportunities, and differentiate Relocity in the market.

How You’ll Do It…

  • Shape and execute marketing priorities that support Relocity’s business and growth objectives.
  • Develop differentiated messaging that clearly communicates Relocity’s value across multiple ICPs and industries.
  • Enable sales success through compelling collateral, presentations, case studies, playbooks, and content that help move opportunities forward.
  • Create and refine content and copy across digital, events, thought leadership, campaigns, and other customer-facing channels.
  • Conduct competitor and market analysis to inform strategy, sharpen positioning, and identify new opportunities.
  • Translate complex ideas into simple, memorable storytelling tailored to different audiences.
  • Partner with leadership and Sales to align on priorities and quickly develop materials that support strategic opportunities.
  • Measure, analyze, and iterate using performance insights and market feedback to continually strengthen marketing effectiveness.

What Will Help You Succeed

  • 10+ years of progressive B2B marketing experience, with a track record of translating strategy into high-quality execution.
  • Exceptional storytelling, writing, and presentation skills—able to make complex ideas resonate across audiences.
  • Experience creating compelling B2B content and sales enablement materials, including presentations, case studies, one-pagers, and other customer-facing collateral.
  • Experience positioning technology and tech-enabled services solutions and communicating value across multiple customer segments.
  • Proven record of translating strategy into execution and measurable business results.
  • Strong understanding of modern sales enablement, competitive analysis, and ROI-driven go-to-market planning.
  • Expertise in HubSpot and marketing analytics/SEO platforms.
  • Hands-on marketer with both creative instincts and analytical rigor.
  • Experience in HR tech, SaaS, or global mobility industries is a plus.

How We Support You and Work-Life Balance

  • Competitive compensation.
  • Paid Time Off & Paid Parental Leave.
  • Health, Dental, Vision, LTD Insurance, FSA/HSA.
  • 401K.
  • Remote Workplace & Flexible Schedule.
  • Professional Development Opportunities.

Salary Range: $150,000–$170,000 + Bonus

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation, credit check, and drug test.

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Engineer Current: Lead Engineer (Drupal / Web Platforms)

Lead Engineer drives technical architecture and delivery of complex web platforms using Drupal/PHP, mentors engineering teams, and partners with cross-functional stakeholders on scalable digital solutions.

Lead Remote Posted about 15 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote (US)

At Current, Lead Engineers drive the technical direction and delivery of complex digital experiences across multiple client engagements. You’ll partner closely with cross-functional teams across strategy, design, production, and engineering to build scalable, high-quality digital platforms and applications.

Lead Engineers are both strategic and hands-on technical leaders. You’re comfortable architecting solutions, guiding engineering teams, collaborating directly with clients, and jumping into execution when needed. This role is ideal for someone who enjoys solving complex technical challenges while helping shape engineering standards and best practices across the agency.

What You’ll Do

  • Lead the technical architecture, development, and delivery of complex digital projects across multiple client engagements
  • Partner with strategy, design, production, and engineering teams to define technical approaches and delivery plans
  • Serve as a technical lead and point of contact for client stakeholders
  • Build scalable, maintainable, and high-performing web applications and CMS-driven platforms
  • Develop proof-of-concept solutions and evaluate technical feasibility for integrations and new features
  • Guide engineering standards, code quality, and architectural best practices across projects
  • Conduct code reviews and mentor engineers across the team
  • Assess technical health of active projects and recommend improvements or modernization opportunities
  • Collaborate on project planning, estimation, technical scoping, and delivery strategy
  • Contribute to internal tooling, workflows, and engineering culture initiatives
  • Stay informed on emerging technologies and identify opportunities to improve processes and solutions

What You’ll Bring

  • 6–8 years of software or web development experience, ideally within an agency or consulting environment
  • Strong expertise in JavaScript, PHP, and modern front-end/back-end frameworks such as React, Vue, Angular, or Node.js
  • Advanced experience with Drupal and WordPress CMS platforms
  • Deep understanding of Drupal architecture, APIs, custom module development, and theming
  • Strong knowledge of the LAMP stack, including PHP and MySQL
  • Experience building scalable applications, integrations, and API-driven solutions
  • Experience with cloud hosting platforms such as AWS, Acquia, Pantheon, Azure, or Google Cloud
  • Strong understanding of Git workflows, CI/CD pipelines, and deployment best practices
  • Ability to lead technical decision-making while remaining hands-on in execution
  • Strong communication skills and ability to collaborate with technical and non-technical stakeholders

Nice to Have

  • Experience with Docker, Kubernetes, or containerized development environments
  • Familiarity with automated testing frameworks and DevOps practices
  • Experience working within Agile delivery environments such as Scrum or Kanban
  • Experience leading engineering teams or mentoring developers across projects
  • Strong debugging, optimization, and performance-tuning experience
  • Familiarity with Jira, Workfront, or similar project management tools

Why Current

At Current, we believe the best digital work happens when strategy, design, production, and technology operate as one team. We partner with ambitious brands to create digital experiences that are thoughtful, scalable, and built to drive real impact.

We’re a remote-first agency with teams across the US, working collaboratively across websites, platforms, campaigns, CRM ecosystems, and digital product experiences. Our environment is fast-paced, highly collaborative, and built for people who enjoy solving complex technical challenges alongside smart, supportive teammates.

You’ll have the opportunity to work across a variety of clients and technologies, contribute to meaningful digital experiences, and help shape the future of engineering within a growing agency environment.

The target range of base compensation for this role is $120,000 - $145,000 annually. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and location.

To apply: https://weworkremotely.com/remote-jobs/current-lead-engineer-drupal-web-platforms

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Engineer Director, Engineering at Sunday

Leads engineering team as Director, sets technical vision and AI strategy, translates business goals into roadmaps, and builds AI-native product capabilities.

Lead Remote Posted about 15 hours ago RemoteFirstJobs Product
What this role involves

Sunday

Director of Engineering

Full-time · Reports to CEO/Leadership Team · Boulder, CO or Remote

About the Role

Sunday is looking for a Director of Engineering to lead and elevate a talented, close-knit engineering team through a pivotal moment. We’re building something novel in the lawn care category, not reinventing an existing category, and our engineers are energized by that focus. This role exists to protect and grow that momentum: setting technical vision, building org-level capability, and bringing in an AI focus.

This is a hands-on leadership role with real strategic ownership. You’ll need to be credible in the weeds, able to understand what’s happening in the codebase and the business, while also sitting close to company leadership, translating company vision into an engineering roadmap, and making the structural calls the team doesn’t have bandwidth to make themselves.

Above all, we need a builder. Someone who gets genuinely excited about writing code and shipping products, not solely a people manager. You’ll rally the team by being in it with them, and you’ll partner directly with Product as a true collaborator, not an order-taker: we need someone who understands how product and engineering decisions shape each other.

Vision & Strategy

  • Develop a technical vision for engineering that ties directly to Sunday’s business goals, and translate it into a 6–12 month roadmap built with Product and the Leadership Team
  • Build and own Sunday’s AI strategy for engineering, establish a consistent approach to AI-assisted and agentic development, and use it to help the team move faster and fail faster
  • Serve as the connective layer between business/product priorities and the engineering team

AI-Native Product Direction

  • Push Sunday toward becoming a genuinely AI-native product company, not a deterministic product with a chatbot bolted on, but one where core functionality is LLM-driven where it makes sense
  • Bring real excitement and a point of view about this shift, and get the team energized about building toward it together
  • Support early agent-based project work and help set a broader, more consistent direction for how the team builds and evaluates agentic systems
  • Establish evaluation practices (evals) for AI-driven functionality; fluency with eval tooling (e.g., Braintrust, Langfuse, or similar) is a strong plus, since non-deterministic, LLM-driven logic can’t be tested the way traditional deterministic code is

Technical Maturity & Architecture

  • Bring maturity to foundational infrastructure and architecture decisions
  • Identify and invest in the technical decisions that save the team time now, rather than accumulating further shortcuts
  • Bring a builder’s mindset to this work personally; this isn’t a hands-off architecture review function; it’s active, credible participation in solving it

Org Building & Talent

  • Own hiring strategy and interview process for both ICs and future managers, partnering closely with the People team; instill and maintain a high hiring bar
  • Prevent single points of failure, put institutional knowledge, documentation, and cross-training in place
  • Give engineers real paths to grow, including mentorship, stretch opportunities, and regular, honest development feedback

Execution & Delivery

  • Hold the team accountable to its own goals; regularly evaluate team structure and workflow to keep the org moving quickly
  • Codify and disseminate engineering best practices, testing, code review, PR norms, and how those practices scale as AI-assisted development increases velocity, so speed doesn’t outpace quality
  • Own engineering metrics — delivery against roadmap, quality/bug backlog, system performance and uptime, and team velocity, and use them to surface bottlenecks to leadership
  • Deliver honest, frequent, and respectful feedback, and build a culture where the team gives and receives it the same way

Cross-Functional Leadership & Product Partnership

  • Represent engineering as part of company leadership, communicate plans, tradeoffs, and challenges to other functional heads in terms the whole business can act on
  • Act as a true product partner given how much of Sunday’s product is (and will increasingly be) LLM-driven; engineering and product decisions are directly intertwined, not sequential handoffs
  • Understand how product thinks, and bring engineering’s perspective into product conversations early — this is a collaboration, not a request queue

What Success Looks Like

  • The team feels led, not managed, with clear priorities, cleared blockers, and visible follow-through
  • Strong opinions, held loosely: you set direction but trust engineers to own execution
  • The team has real conviction that engineering is heading in the right direction
  • A working AI strategy the whole team is aligned on, with visible gains in velocity and quality

What You Bring

  • Proven experience leading engineering at a small-to-mid-size or growth-stage company, with a track record of taking on increasing scope
  • A genuine builder, you want to be hands-on writing code and shaping product, not solely managing people and process
  • Strong individual technical credibility — you can go deep enough to earn trust with senior engineers, not just manage from a distance
  • Direct experience with, or strong enthusiasm for, AI-native product development — building products where core functionality is LLM-driven rather than deterministic, not just adding an AI chat feature to an existing product
  • Familiarity with LLM evaluation practices and tooling (Braintrust, Langfuse, or similar), given the shift toward non-deterministic, AI-driven functionality
  • Front-end depth, or demonstrated ability to grow it across a team
  • Hands-on familiarity with AI-assisted and agentic development workflows, and a clear point of view on how to scale them responsibly
  • A naturally curious, learning-oriented mindset, hungry to keep growing and to bring the team along with you
  • Experience building org structure, hiring processes, and team practices from a lighter-weight or informal state
  • A true product-collaboration mindset: understands how product and engineering decisions shape each other, and doesn’t need — or want — a roadmap simply handed to them
  • A business-minded, collaborative style, comfortable building relationships across the whole company, not just within engineering
  • Humility and directness, able to talk openly about mistakes and how they were resolved, and to give feedback as a gift
  • A communicator who can move fluidly between technical depth and company-wide clarity

A Note on Team Culture

Sunday’s engineering team values being in the weeds together, moving quickly, and staying focused on one clear, differentiated product direction. We’re looking for a leader who amplifies that — someone the team describes the way they describe their best examples of leadership: present, communicative, and unafraid to tackle the hard stuff directly.

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

Read the full description
Engineer Director, Engineering at Sunday

Lead engineering team as hands-on director, set technical vision aligned with business goals, and drive AI/LLM strategy across the product and codebase.

Lead Remote Posted about 15 hours ago RemoteFirstJobs Product
What this role involves

Sunday

Director of Engineering

Full-time · Reports to CEO/Leadership Team · Boulder, CO or Remote

About the Role

Sunday is looking for a Director of Engineering to lead and elevate a talented, close-knit engineering team through a pivotal moment. We’re building something novel in the lawn care category, not reinventing an existing category, and our engineers are energized by that focus. This role exists to protect and grow that momentum: setting technical vision, building org-level capability, and bringing in an AI focus.

This is a hands-on leadership role with real strategic ownership. You’ll need to be credible in the weeds, able to understand what’s happening in the codebase and the business, while also sitting close to company leadership, translating company vision into an engineering roadmap, and making the structural calls the team doesn’t have bandwidth to make themselves.

Above all, we need a builder. Someone who gets genuinely excited about writing code and shipping products, not solely a people manager. You’ll rally the team by being in it with them, and you’ll partner directly with Product as a true collaborator, not an order-taker: we need someone who understands how product and engineering decisions shape each other.

Vision & Strategy

  • Develop a technical vision for engineering that ties directly to Sunday’s business goals, and translate it into a 6–12 month roadmap built with Product and the Leadership Team
  • Build and own Sunday’s AI strategy for engineering, establish a consistent approach to AI-assisted and agentic development, and use it to help the team move faster and fail faster
  • Serve as the connective layer between business/product priorities and the engineering team

AI-Native Product Direction

  • Push Sunday toward becoming a genuinely AI-native product company, not a deterministic product with a chatbot bolted on, but one where core functionality is LLM-driven where it makes sense
  • Bring real excitement and a point of view about this shift, and get the team energized about building toward it together
  • Support early agent-based project work and help set a broader, more consistent direction for how the team builds and evaluates agentic systems
  • Establish evaluation practices (evals) for AI-driven functionality; fluency with eval tooling (e.g., Braintrust, Langfuse, or similar) is a strong plus, since non-deterministic, LLM-driven logic can’t be tested the way traditional deterministic code is

Technical Maturity & Architecture

  • Bring maturity to foundational infrastructure and architecture decisions
  • Identify and invest in the technical decisions that save the team time now, rather than accumulating further shortcuts
  • Bring a builder’s mindset to this work personally; this isn’t a hands-off architecture review function; it’s active, credible participation in solving it

Org Building & Talent

  • Own hiring strategy and interview process for both ICs and future managers, partnering closely with the People team; instill and maintain a high hiring bar
  • Prevent single points of failure, put institutional knowledge, documentation, and cross-training in place
  • Give engineers real paths to grow, including mentorship, stretch opportunities, and regular, honest development feedback

Execution & Delivery

  • Hold the team accountable to its own goals; regularly evaluate team structure and workflow to keep the org moving quickly
  • Codify and disseminate engineering best practices, testing, code review, PR norms, and how those practices scale as AI-assisted development increases velocity, so speed doesn’t outpace quality
  • Own engineering metrics — delivery against roadmap, quality/bug backlog, system performance and uptime, and team velocity, and use them to surface bottlenecks to leadership
  • Deliver honest, frequent, and respectful feedback, and build a culture where the team gives and receives it the same way

Cross-Functional Leadership & Product Partnership

  • Represent engineering as part of company leadership, communicate plans, tradeoffs, and challenges to other functional heads in terms the whole business can act on
  • Act as a true product partner given how much of Sunday’s product is (and will increasingly be) LLM-driven; engineering and product decisions are directly intertwined, not sequential handoffs
  • Understand how product thinks, and bring engineering’s perspective into product conversations early — this is a collaboration, not a request queue

What Success Looks Like

  • The team feels led, not managed, with clear priorities, cleared blockers, and visible follow-through
  • Strong opinions, held loosely: you set direction but trust engineers to own execution
  • The team has real conviction that engineering is heading in the right direction
  • A working AI strategy the whole team is aligned on, with visible gains in velocity and quality

What You Bring

  • Proven experience leading engineering at a small-to-mid-size or growth-stage company, with a track record of taking on increasing scope
  • A genuine builder, you want to be hands-on writing code and shaping product, not solely managing people and process
  • Strong individual technical credibility — you can go deep enough to earn trust with senior engineers, not just manage from a distance
  • Direct experience with, or strong enthusiasm for, AI-native product development — building products where core functionality is LLM-driven rather than deterministic, not just adding an AI chat feature to an existing product
  • Familiarity with LLM evaluation practices and tooling (Braintrust, Langfuse, or similar), given the shift toward non-deterministic, AI-driven functionality
  • Front-end depth, or demonstrated ability to grow it across a team
  • Hands-on familiarity with AI-assisted and agentic development workflows, and a clear point of view on how to scale them responsibly
  • A naturally curious, learning-oriented mindset, hungry to keep growing and to bring the team along with you
  • Experience building org structure, hiring processes, and team practices from a lighter-weight or informal state
  • A true product-collaboration mindset: understands how product and engineering decisions shape each other, and doesn’t need — or want — a roadmap simply handed to them
  • A business-minded, collaborative style, comfortable building relationships across the whole company, not just within engineering
  • Humility and directness, able to talk openly about mistakes and how they were resolved, and to give feedback as a gift
  • A communicator who can move fluidly between technical depth and company-wide clarity

A Note on Team Culture

Sunday’s engineering team values being in the weeds together, moving quickly, and staying focused on one clear, differentiated product direction. We’re looking for a leader who amplifies that — someone the team describes the way they describe their best examples of leadership: present, communicative, and unafraid to tackle the hard stuff directly.

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

Read the full description
Project Management Director of Expert Services, CRM&I at ServiceNow

Leads a team of 10-15 consultants delivering ServiceNow CRM implementations and advisory services to enterprise customers, driving adoption and platform value realization.

Lead Posted about 16 hours ago RemoteFirstJobs Product
What this role involves

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, the CRM&I Expert Services practice focuses on delivering ServiceNow CRM products—including Customer Service Management, Field Service Management, and Sales CRM—across direct ServiceNow-led engagements and partner co-delivery models. The team drives best-practice adoption, platform value realization, and scalable delivery to help customers get the most from their ServiceNow investment.

The Role

The Director, CRM&I Expert Services leads a team of 10–15 Solution Architects, Business Process Consultants, and Technical Consultants within our Expert Services organization, responsible for all aspects of delivering timely, high-quality work for ServiceNow customers. This team has direct billable roles in ServiceNow-led customer engagements, as well as advisory or leadership roles in a co-delivery model with our partner ecosystem. Regardless of the delivery model, the objective of the team is to drive best practice and platform operating efficiency into our customers’ environments to ensure scalability and maintainability.

What you get to do in this role:

  • Develop and execute the Americas CRM&I business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
  • Support service and product selling motions in the form of accurate delivery scoping and delivery strategy
  • Meet with Customer Leadership to position the use of Expert Services resources as part of several different models including co-delivery with partners, advisory expertise, and ServiceNow-led implementation work.
  • Provide business and technical leadership with our Consultants, Customers, and Partners – often in a billable capacity within an engagement.
  • Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing Solution Architects, Business Process Consultants, and Technical Consultants who architect, consult, implement, and configure the ServiceNow CRM products (CSM, FSM, Sales CRM) for our customers and with our Partner Ecosystem.
  • Partner with internal teams to support training, enablement, product management, and best practices organizations.
  • Promote and drive continuous improvement practices for delivery/engagement materials
  • Maintain and strengthen cross-functional relationships with product teams
  • Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption

Qualifications

To be successful in this role you have:

  • 8+ years of leadership experience in a professional services organization in one (or more) of the following roles (required):
    • Practice Management
    • Program/Project Management
    • Implementation
    • Process Engineering
    • Product Management
  • 12+ years of consulting experience for complex, global organizations, preferably in a customer-facing business process or CRM implementation capacity
  • Experience managing professional services forecasting, resourcing, and capacity
  • Experience working within Agile or Scaled Agile frameworks
  • Required industry certifications:
    • Certified ServiceNow Administrator (CSA)
    • Certified Implementation Specialist – Customer Service Management (CIS-CSM) (required)
  • Experience in technical consultative pre-sales environments, scoping and solutioning services engagements and crafting statements of work
  • Experience designing and developing services capabilities.
  • Experience designing, developing, and running service portfolios.
  • Understanding and basic use of development tools and/or software, such as:
    • ServiceNow Platform
    • MS Office (Word, PowerPoint, Excel)
  • To be highly motivated, driven and passionate about the intersection of technology and business challenges.
  • Technical delivery experience with ServiceNow CRM products (CSM, FSM, Sales CRM)
  • Strong interpersonal skills, customer-centric attitude and ability to deal with cultural diversity
  • A history of leading, mentoring and developing talent across large teams
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
  • Proactive attitude, critical thinking, problem solving, and conflict resolution
  • Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills
  • A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
  • Up to 25% travel annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Sales Director Business Development – Discovery Services (Scandinavia, Spain & Portugal) at Eurofins

Director leads revenue generation and new business acquisition for Eurofins Discovery across Scandinavia, Spain, and Portugal, managing the full sales cycle and strategic account development with pharmaceutical and biotech clients.

Lead Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

Company Description

Eurofins Discovery is a leading global contract research organization (CRO) specializing in drug discovery and preclinical research. With over 40 years of expertise, we provide a broad range of innovative scientific solutions and integrated services that help pharmaceutical and biotechnology companies develop life-changing therapies. Our global team of experts is committed to delivering high-quality science, exceptional customer service, and meaningful contributions to human health.

Eurofins Discovery is seeking an experienced and commercially driven Director Business Development to lead growth across Scandinavia, Spain and Portu

Job Description

The role will be responsible for revenue generation, strategic account development and new business acquisition, positioning Eurofins Discovery as a trusted scientific partner to pharmaceutical, biotechnology and emerging biotech companies.

Working across our global Discovery network, the successful candidate will identify and develop high-value opportunities, build senior customer relationships and drive opportunities from initial engagement through contract execution and long-term account growth.

Qualifications

Key Responsibilities

  • Deliver and exceed annual revenue and business closure targets.
  • Develop and execute the territory growth strategy for Scandinavia, Spain and Portugal.
  • Build and maintain a strong pipeline through new business development and strategic account management.
  • Manage complex opportunities across the full sales cycle, from prospecting through proposal, negotiation and contract execution.
  • Develop senior relationships across scientific, procurement and executive stakeholders.
  • Expand key accounts through cross-selling across the Eurofins Discovery portfolio.
  • Build relationships within the regional biotech ecosystem, including biotech companies, VCs, incubators, accelerators and academic institutions.
  • Maintain accurate CRM data, forecasting and commercial reporting.
  • Provide market and competitive intelligence to support regional commercial strategy.

Candidate Profile

  • PhD, MSc or equivalent in Life Sciences, Chemistry, Pharmacology, Biotechnology or a related discipline.
  • 5+ years of successful business development/sales experience within CRO, CDMO, Drug Discovery, Life Sciences or related sectors.
  • Demonstrated track record of achieving commercial targets and developing strategic accounts.
  • Strong understanding of the drug discovery and preclinical development landscape.
  • Experience working with pharmaceutical and biotechnology customers across Europe.
  • Existing network within Scandinavia and/or  Spain and Portugal is highly desirable.
  • Strong consultative selling, negotiation and scientific communication skills.
  • Entrepreneurial, results-driven and comfortable operating independently within an international organization.

Additional Information

Employment Start

As soon as possible.

Location

Location: Remote, Europe

Application

If you think this sounds interesting and as the right opportunity for you, please apply online - that’s the only way.

Please upload your CV, exam papers and a short motivation in “Message to the Hiring Team” and other relevant documents as soon as possible by clicking “I am interested” The hiring process will start immediately, and we will proceed until we find the right candidate.

Selected candidates will receive a link to record a short video response to a few questions before a potential interview.

As part of the hiring process, you will be asked to provide a criminal record certificate.

You can read more about Eurofins at www.eurofinsdiscovery.com.

We look forward to welcoming you.

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2025, Eurofins generated 7,296 billion Euro proforma turnover in 950 laboratories across 60 countries, employing about 65.000 staff.

Read the full description
Engineer Staff Software Engineer - Experiments Platform (AU remote) at Canva

Staff engineer designs and leads backend systems for Canva's experimentation platform, enabling A/B testing, variant management, and outcome measurement at scale.

Lead Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Company Description

Where and how you can work

Our flagship campus is in Sydney, with a second campus in Melbourne and co-working spaces in Brisbane, Perth, & Adelaide. You have flexibility in how and where you work — whether that’s from one of our spaces, from home, or a mix of both. This role is remote-friendly within Australia, so you can choose the setup that empowers you and your team to do your best work.

Job Description

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

What you’d be doing in this role:

Canva is making experimentation a much bigger part of how we build and ship product.

At our scale, shipping changes and watching what happens isn’t enough. Teams need to know whether a change actually improved the product and catch changes that unexpectedly hurt important guardrails such as retention or application performance.

This Staff Software Engineer will provide senior technical leadership across the backend systems behind Canva’s experimentation programme.

You’ll help evolve the platform teams use to set up experiments, target users, expose variants and measure outcomes in the safest and most intuitive way possible. We’re moving towards a platform that does more than report results. It should reinforce good experimentation practices, surface signals faster and alert early when things go wrong.

With the advent of AI, we’re also looking at how we can automate more of the analysis process to help our teams learn faster and iterate.

You’ll take ownership of significant technical problems, work with senior leaders across Canva and help shape where the platform should go next by working with the teams building the platform.

You’re probably a match:

We’d love to hear from you if you fit one or more of these. You don’t need to meet all of them, but the more the better and if you join the team, we’re invested in helping you grow.

Experience:

  • Backend platform engineering: You’ve built backend systems or platforms that other engineers depend on, and understand what changes when your software becomes part of somebody else’s critical path.

  • Experimentation exposure at scale: You’ve built, operated or worked deeply with experimentation, A/B testing, feature-management or progressive-rollout systems in a large engineering environment.

  • Technical leadership: You’ve taken ambiguous engineering problems, formed a technical direction and helped other engineers move towards an outcome.

  • Driving adoption: You’ve built internal platforms or capabilities and understand that the technology only succeeds when other teams trust and use it.

Technical knowledge:

  • Backend and distributed systems: Strong software engineering fundamentals, with experience designing reliable backend systems and reasoning about scalability, availability, consistency and failure modes.

  • Data systems: Enough familiarity with data engineering, analytics engineering or large-scale data processing to understand how experimentation data is generated, moved and consumed.

  • Experimentation concepts: Familiarity with experiment assignment, targeting, variants, feature flags, metrics, guardrails and progressive rollout.

  • Language depth: Java is our primary language and would be useful, but it isn’t a hard requirement. At Staff level, we’re more interested in strong engineering fundamentals and your ability to transfer them between languages.

Nice to haves:

  • You’ve built this before: Direct experience designing or building experimentation, A/B testing, feature-management or rollout infrastructure — either inside a large technology company or for a platform vendor.

  • Data crossover: A background spanning software engineering and data science, data engineering or analytics engineering.

  • Feature flags: Experience building feature flagging, user targeting, progressive rollout or automated guardrail systems.

  • Statistical intuition: You don’t need to be a data scientist, but being comfortable enough with experimentation and statistics to work closely with one will be valuable.

About the Group & Team:

This role sits within Rollout Insights, the subgroup responsible for experimentation at Canva.

The team builds shared experimentation capabilities used across the company.

Engineers use the platform to configure and launch experiments. Data scientists use the resulting data to understand impact. Product teams use those insights to decide what should roll out, change or stop.

The team already brings together software engineering and senior data science expertise, which matters because the hardest problems sit across both disciplines.

You’ll also collaborate broadly across Canva’s engineering and data science organisations, including with senior technical leaders who depend on the platform.

Experimentation is now a major company priority, so demand for the team’s capabilities is growing quickly. There’s already a platform to build from, with plenty of important technical work still ahead.

Additional Information

What’s in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We see AI as a powerful amplifier of creativity and technology at Canva. We’re evolving how we assess AI skills in our Technology hiring experience — you’ll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side.

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above — we still want to hear from you!

Please note that interviews are conducted virtually.

Read the full description
Engineer Staff Software Engineer - Experiments Platform (AU remote) at Canva

Staff software engineer designs and leads backend systems for Canva's experimentation platform, enabling teams to safely run A/B tests, measure outcomes, and automate analysis.

Lead Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Company Description

Where and how you can work

Our flagship campus is in Sydney, with a second campus in Melbourne and co-working spaces in Brisbane, Perth, & Adelaide. You have flexibility in how and where you work — whether that’s from one of our spaces, from home, or a mix of both. This role is remote-friendly within Australia, so you can choose the setup that empowers you and your team to do your best work.

Job Description

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

What you’d be doing in this role:

Canva is making experimentation a much bigger part of how we build and ship product.

At our scale, shipping changes and watching what happens isn’t enough. Teams need to know whether a change actually improved the product and catch changes that unexpectedly hurt important guardrails such as retention or application performance.

This Staff Software Engineer will provide senior technical leadership across the backend systems behind Canva’s experimentation programme.

You’ll help evolve the platform teams use to set up experiments, target users, expose variants and measure outcomes in the safest and most intuitive way possible. We’re moving towards a platform that does more than report results. It should reinforce good experimentation practices, surface signals faster and alert early when things go wrong.

With the advent of AI, we’re also looking at how we can automate more of the analysis process to help our teams learn faster and iterate.

You’ll take ownership of significant technical problems, work with senior leaders across Canva and help shape where the platform should go next by working with the teams building the platform.

You’re probably a match:

We’d love to hear from you if you fit one or more of these. You don’t need to meet all of them, but the more the better and if you join the team, we’re invested in helping you grow.

Experience:

  • Backend platform engineering: You’ve built backend systems or platforms that other engineers depend on, and understand what changes when your software becomes part of somebody else’s critical path.

  • Experimentation exposure at scale: You’ve built, operated or worked deeply with experimentation, A/B testing, feature-management or progressive-rollout systems in a large engineering environment.

  • Technical leadership: You’ve taken ambiguous engineering problems, formed a technical direction and helped other engineers move towards an outcome.

  • Driving adoption: You’ve built internal platforms or capabilities and understand that the technology only succeeds when other teams trust and use it.

Technical knowledge:

  • Backend and distributed systems: Strong software engineering fundamentals, with experience designing reliable backend systems and reasoning about scalability, availability, consistency and failure modes.

  • Data systems: Enough familiarity with data engineering, analytics engineering or large-scale data processing to understand how experimentation data is generated, moved and consumed.

  • Experimentation concepts: Familiarity with experiment assignment, targeting, variants, feature flags, metrics, guardrails and progressive rollout.

  • Language depth: Java is our primary language and would be useful, but it isn’t a hard requirement. At Staff level, we’re more interested in strong engineering fundamentals and your ability to transfer them between languages.

Nice to haves:

  • You’ve built this before: Direct experience designing or building experimentation, A/B testing, feature-management or rollout infrastructure — either inside a large technology company or for a platform vendor.

  • Data crossover: A background spanning software engineering and data science, data engineering or analytics engineering.

  • Feature flags: Experience building feature flagging, user targeting, progressive rollout or automated guardrail systems.

  • Statistical intuition: You don’t need to be a data scientist, but being comfortable enough with experimentation and statistics to work closely with one will be valuable.

About the Group & Team:

This role sits within Rollout Insights, the subgroup responsible for experimentation at Canva.

The team builds shared experimentation capabilities used across the company.

Engineers use the platform to configure and launch experiments. Data scientists use the resulting data to understand impact. Product teams use those insights to decide what should roll out, change or stop.

The team already brings together software engineering and senior data science expertise, which matters because the hardest problems sit across both disciplines.

You’ll also collaborate broadly across Canva’s engineering and data science organisations, including with senior technical leaders who depend on the platform.

Experimentation is now a major company priority, so demand for the team’s capabilities is growing quickly. There’s already a platform to build from, with plenty of important technical work still ahead.

Additional Information

What’s in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We see AI as a powerful amplifier of creativity and technology at Canva. We’re evolving how we assess AI skills in our Technology hiring experience — you’ll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side.

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above — we still want to hear from you!

Please note that interviews are conducted virtually.

Read the full description