Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Digital Marketing Manager within Demand Creation Hub.

About the job

Twilio is experiencing significant growth, and we are seeking a dynamic and results-oriented Digital Marketing Manager to drive demand creation and acceleration for Twilio’s CPaaS portfolio. Reporting to the Digital Marketing Director of APJ,  you will be instrumental in designing and implementing the digital strategy focused on building pipelines across direct sales and self-serve motions.

In collaboration with Campaign Management, Product Marketing and Sub-Regional Field Marketing teams, orchestrate the effective channel mix to amplify regional campaigns and targeted programs to generate quality demand, deepen engagements and drive growth.

Responsibilities

In this role, you’ll:

• Digital strategy: Collaborate with campaign team to orchestrate digital journey for amplification of Global/ Regional campaigns into target markets and audiences. Partner with Field Marketing teams to understand sub-regional needs, provide strategic digital advice and tactical support to strengthen brand or deepen engagements through all digital channels. Design and activate Account-based marketing campaigns that support customer lifecycle and retention
• Campaign Management and Execution: Plan, execute, and optimise multi-channel digital marketing campaigns across search, display, paid social, email, programmatic and SEO
• Digital Channel Optimisations: Drive channel optimisation strategies to maintain efficiencies, scalability and establish best practices. Structured documentation and processes to foster ease of collaboration
• Project management and prioritisation: Effectively manage priorities, ensuring timely delivery of projects with accuracy and quality.
• Market Insights: Stay on top of digital marketing trends across APJ region and bring fresh ideas to test and scale.
• Performance insights and optimisations: Monitor, analyse, and report on KPIs (CPL, ROAS, CTR, conversion rates, engagement) using tools like GA-4, Salesforce, Tableau and Looker. Contribute to developing and maintaining reporting frameworks that can inform strategic decisions and ongoing campaign optimisations with actionable insights.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5–8 years of proven experience in digital marketing, ideally within B2B or Technology industry across Asia Pacific
• Strong understanding of digital channels and tools: SEM, SEO, paid media, social, email, programmatic, 6Sense, Demandbase, content marketing and more
• Hands-on experience with analytics and CRM/marketing automation platforms (e.g., GA-4, Marketo, Salesforce)
• Excellent project management skills with the ability to handle multiple priorities in a fast-paced environment
• Strong communication and copy-editing skills in English
• Able to adapt strategies to diverse regional markets and different audiences
• Excellent relationship, partnering, and collaboration skills, with experience working cross-functionally with global, regional and local marketing and product teams to align on marketing media strategy and business goals
• EMPOWER OTHERS: Track record of building teams, directly or indirectly, and ensuring your team has the guidance, support, systems, and tools to be successful in the role
• BE AN OWNER: Run and expand a best-in-class regional Demand Creation Hub that emphasises personal development.
• BE INCLUSIVE: Work closely with the Digital Marketing Director and the broader marketing team when planning and ensure marketing investments are maximised to deliver highest RoI to the business
• RUTHLESSLY PRIORITISE: Track closely on regional KPIs while managing sub-regional digital channel and activation requirements
• NO SHENANIGANS: Work with Marketing Analytics to build a cadence of robust, trusted regional demand creation reporting and proactively address any gaps against regional targets.
• WEAR THE CUSTOMER’S SHOES: Build a demand creation team that is consistently building world class experiences through the quality of the content we produce and the digital engagement experiences we deliver across all digital touchpoints in their journey. Work diligently to advocate for local customers with resources at the Global level across Growth Strategy, Web, Field and Campaigns teams.
• DON’T SETTLE: Identify areas of improvement and opportunity and address them one by one, establish the relationships needed to advocate for your team, while consistently prioritizing region needs and balancing resources and capabilities to implement.
• DRAW THE OWL: Scale your  team to their top abilities with creativity, prioritization, and excitement, think outside of the box to deliver the business needs today while thinking about hyper growth. Build a team that lives on as a legacy.

Location

This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra or Delhi).

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join the team as Twilio’s next Business Intelligence Analyst.

About the job

This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics.

Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data. This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.

Responsibilities

In this role, you’ll:

• Work with technical program managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs, designing and building insight generating reports and dashboards, and partnering cross functionally to source and process product data.
• Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels. Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.
• Source, identify, and leverage data and insights for time-critical and strategic decision making.
• Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.
• Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings. Measure and analyze product value and value proposition through metrics.
• Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.
• Own and foster stakeholder partnerships by acting as a trusted advisor.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.
• Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.
• Excellent verbal and written communication skills.
• Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages
• Minimum 2 years Tableau experience developing and managing dashboards is required.
• Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production.

Desired:

• Familiarity or hands-on experience utilizing Generative AI tools (e.g., Gemini, GitHub Copilot, ChatGPT) to optimize SQL query writing, data analysis workflows, and documentation is a plus.
• Experience in telephony, email, messaging, social media, or other electronic communications is a plus.
• Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.
• Experience in BI reporting tools like Looker is a plus.
• Experience with unstructured data is a plus.

Location

This role will be Remote, and based in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote in Europe

About Nivoda 🚀

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise.

Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world’s best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry.

Our Mission 🎯

Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That’s exactly what we give them.

About the Role 🤔

Conversion is one of the three chokepoints in our revenue organisation. Customers arrive, take the demo, go through KYC, and too many stall before the first purchase, or buy once and never come back. The second purchase is where the product becomes sticky, and getting a merchant there is the hardest 60 days of their life with us.

Fixing that takes two things, and this role owns both. Reps who know the product, the pricing and the playbook cold. And a conversion funnel that is measured, scored and coached rather than hoped for.

Function one: enablement

Training and standards

• Make sure every rep is up to spec and trained, and keep them there.

• Own the theoretical onboarding of every new rep, SDR, AE and AM alike: what Nivoda sells, to whom, at what price, and how.

• Set what “up to spec” means for each role and hold the bar.

Documentation and materials

• Own the product material for every line of business: how it works, who it is for, pricing, take rate and best practice.

• Keep it current. A rep should never be the last person to find out something changed.

The channel to marketing

• Act as the link between marketing and the front line. Every campaign is known to the reps in advance, socialised at the all-hands before it lands, not discovered from a customer.

The channel to product

• Translate the product roadmap into enablement. You do not decide the roadmap. You turn it into what to sell, to whom, and when.

• When something ships, the reps already know what it is and how to position it.

Function two: conversion

Conversion rests on two things, and this role owns both: the call, and the KYC. A brilliant call that dies in KYC converts nothing, and a clean KYC on a badly run call never gets there.

Call scoring

• Build the scoring rubrics with the team managers, so the standard is one both sides recognise.

• Run transcript review and scoring at volume, using Claude to do it.

• Send the reports out every week, to everyone.

• Run a weekly leaderboard: the best calls, the scores, winners and losers, visible to the team.

• Build a personalised coaching plan for every rep, written down and tracked, not delivered verbally and forgotten.

• Coach in two directions: with the managers so they can coach their own people, and directly with reps where that is faster.

KYC

• Own the insight generation of what is working and not on the process

• Hold the accountability of the KYC SLAs, and call it out when they slip.

• Map the blockers and the escalation paths, and push the fix at the cause rather than the symptom, across sales, product and marketing as needed.

• Make sure the KYC operators know the rules, and that the rules are written.

• Train and enable both sides of it: the reps and the operations team.

How we will measure it 💻

• Conversion through to second purchase at 75% of each new cohort.

• KYC above 60%, in every geography, not just on the average.

• Rubric and call scores in place and reported weekly.

• 80% compliance against the rubric, reached by your fourth month in the role.

What do we need from you? 💪

• Experience in sales enablement, revenue operations or frontline sales coaching in a transactional, high-volume environment.

• You have scored calls at volume and can show what changed as a result. Gong or equivalent.

• You are fluent with AI tooling and would run transcript review and scoring through Claude rather than by hand.

• You have built onboarding for reps from scratch, not just delivered someone else’s deck.

• You can coach a manager, not just a rep. You are comfortable telling a senior person their team’s calls are not good enough, and then showing them how to fix it.

• You write clearly. A large part of the value here is documentation other people can pick up and use.

• You work across Product, Marketing and Finance without authority over any of them.

• Hands-on. This is not a strategy seat. You will be on calls, in the CRM and in the material every week.

Nice to have ✨

• Experience with onboarding or activation motions rather than pure new business.

• Diamonds, jewellery, or another supply-driven marketplace.

• A second language relevant to EMEA or North America.

Our culture and what we offer 😉

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda’s success and scalability.

Our current benefits

🕰️ Flexible working hours and a vibrant company culture

💻 Remote work

🧠 Plenty of opportunities for growth and learning

🏖️ Unlimited holiday allowance

🚀 Chance to join and contribute to a company during its exponential expansion phase

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don’t meet 100% of our musts - don’t let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.

Not quite the right fit?

If after reading this job description you believe this is not the best fit for you, we’d encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission!

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!

This is a Remote Opportunity within Mumbai, requires candidate to be based in Mumbai

What You’ll Do:

• Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
• Maintain extensive supplier, destination and system knowledge.
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives.

What We’re Looking For:

• 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role.
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
• A skilled communicator with excellent verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• An interest in travel with a basic understanding of world geography

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Singapore

About the Department

The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine — winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle.

The system is supported by an AI-embedded operating model. The work itself, however, remains human. The role of every seller at Cloudflare is to bring critical thinking, judgment, and trust to customer relationships and outcomes.

About This Role

In this role, you will be responsible for driving significant growth by landing and expanding a portfolio of commercial accounts in the Indonesia market. The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to engage effectively with both technical and non-technical buyers. As an Account Executive, you will drive revenue velocity by utilizing foundational sales data layers for accurate forecasting, proactive pipeline management, and consistently exceeding attainment targets.

You are the kind of operator who uses AI as a force multiplier every day, cares more about customer outcomes than job boundaries, and demonstrates curiosity, judgment, and high agency.

Role Responsibilities

• Own and execute a comprehensive territory plan to consistently achieve and exceed sales and revenue targets.
• Cultivate long-term strategic relationships with key accounts and partners. Lead executive-level transformation narratives that earn the right to be in the architecture conversation.
• Leverage top partners as an extension of the sales team to co-sell alongside where they bring customer relationships, services capability, or procurement leverage. Drive regular forecast & pipeline cadences with top partners.
• Understand customer network architectures, the problems that Cloudflare can solve and effectively translate Cloudflare’s solutions to drive successful platform sales, ensuring clients can secure and scale their own AI-driven workloads.
• Manage contract negotiations and structure platform-level commercial commitments (multi-year, multi-product, outcome-anchored) rather than point-product deals.
• Stay engaged through onboarding, adoption, and the first renewal. Partner with Customer Engineers, Professional Services on a deployment plan with milestones tied to measurable outcomes.
• Proactively build and manage a robust sales pipeline by leveraging internal tools, AI-assisted research and pipeline sources (BDR, Channel, Marketing).
• Maintain high standards in pipeline discipline, CRM hygiene and forecasting accuracy.

Required Experience

• Fluent in English and Bahasa Indonesia to engage with customers in Indonesia
• Bachelor’s degree or equivalent work experience.
• Experience selling technology solutions in high-growth technology firms.
• Demonstrated track record of consistently meeting and exceeding multi-million dollar quota targets.
• Proficient in discovery, positioning, competitive selling, negotiation, closing, and multi-threaded land and expand strategies.
• Strong understanding of computer networking, cloud security technology, and how enterprise infrastructure adapts to automated data workflows.
• Exceptional interpersonal communication skills and value selling skills.
• Proficiency in modern sales software, customer data environments, and core systems (e.g., Salesforce, Tableau, G-suite).
• Thinks critically rather than reacting, exercises judgment under uncertainty, names risks honestly, shows genuine empathy for customers as people, can point to relationships built over time on trust, and demonstrates visible curiosity in how they prepare, sell, and learn.
• Willingness to actively engage with AI tools and experiment.
• Ability to travel as required.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto’s extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don’t wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren’t built by sitting together, they’re built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

Where you’ll leave your mark?

• Own a high-volume Launch portfolio — renewals, upsells, and day-to-day relationships across a large book of startup and early-stage SMB accounts, prioritising by risk and value rather than treating every account the same way.
• Run the renewal pipeline end to end — track renewals well ahead of expiry, forecast accurately, and close on time; a slow renewal is the fastest way to lose a low-touch account.
• Negotiate commercial terms with confidence — pricing, discounts, and contract length, knowing when to hold firm and when to flex, especially on multi-year commitments.
• Spot and close expansion opportunities — accounts ready to add frameworks (SOC 2 to ISO 27001, GDPR, HIPAA) or upgrade plans, pitched naturally within renewal conversations.
• Get ahead of payment and billing risk — step in early on failed payments or lapsed billing before it turns into churn, one of the biggest causes of loss in this segment.
• Work the system, not just the relationship — use CRM workflows, templates, and playbooks to manage volume efficiently, keeping renewal stage, risk flags, and outcomes logged in real time.
• Partner cross-functionally with Customer Success, Sales, Finance, and the audit team to unblock renewals, resolve billing disputes, and report regularly on portfolio health.

The kind of builder we’re looking for -

• 2–4 years in account management, customer success, renewals, or sales, ideally in SaaS — experience in security, compliance, or GRC software is a plus, not a requirement.
• A confident, direct negotiator — comfortable discussing price and terms without getting defensive or over-discounting.
• Strong organisational discipline — able to juggle a large number of accounts at different stages without letting things slip, working off dashboards and structured playbooks rather than ad hoc outreach.
• A clear, concise communicator, written and verbal — this is fast, high-volume outreach, not long relationship-building calls.
• Analytical enough to read account data — usage, payment status, renewal date — and decide what to prioritise each day.
• Resilient and proactive — comfortable with pushback, price objections, and the occasional lost account, and flags risk before it shows up in a report.
• Curious about compliance and security — or willing to get up to speed quickly on SOC 2 and ISO 27001 to be a credible main point of contact for lean teams without their own compliance staff.

How we care for our Sprinters?

• Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
• We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
• We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
• Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
• Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We’re proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Eclipse Foundation is one of the world’s largest open source software foundations. With over 400 open source projects and collaborations including Open VSX, Adoptium, Jakarta EE, Eclipse IDE, and OpenHW, we serve a global community of millions of developers and more than 300 member organisations. Our mission is to empower developers, enable collaboration, and ensure user freedoms.

We are seeking a versatile Marketing Specialist to contribute across a broad range of marketing activities, including campaigns, content, systems, and reporting. This is a hands-on role focused on execution and enablement, helping ensure that marketing initiatives are well coordinated, measurable, and able to scale across a global, community-driven organisation. This is an existing role within our team.

The successful candidate will be comfortable shifting between planned initiatives and emerging needs, managing several workstreams at different stages, and delivering accurate, high-quality work within agreed timelines. They will use sound judgement to make progress with limited supervision, while communicating proactively, raising risks early, and seeking input when needed.

As a Marketing Specialist, you will contribute to the day-to-day execution of marketing initiatives across the Foundation and its working groups. You will work closely with marketing, membership, and community teams to help build, track, and improve campaigns, while maintaining reliable processes, usable data, and clear reporting. We value curiosity, ownership, collaboration, and a commitment to continuous learning and growth.

Location: This is a fully remote position. Canada is preferred, but other locations will be considered.

Salary Range: $70K - $77.5K.

Responsibilities

Campaign Execution & Reporting

• Support the execution of marketing campaigns across email, web, and digital channels.
• Assist with defining goals and success metrics for campaigns and programs.
• Build and maintain basic dashboards and reports to track performance and outcomes.
• Track, measure, and report on the results of digital marketing initiatives, and propose improvements based on data.
• Support campaign tracking, documentation, and operational checklists.

Content, Events & Community Support

• Develop and review website and digital marketing copy for clarity, consistency, and alignment with Eclipse Foundation messaging.
• Collaborate with marketing, membership, and working group teams to support events, launches, and engagement initiatives.
• Support operational aspects of community engagement initiatives, such as contributor badging and swag programs.

Marketing Operations & Systems

• Administer and maintain marketing automation tools such as HubSpot, including workflows, emails, forms, landing pages, lists, and segmentation.
• Ensure marketing data is accurate, well-organised, and usable for reporting and follow-up.
• Document and continuously improve marketing operations processes and workflows.
• Apply and support Eclipse Foundation policies, practices, and standards related to privacy, data protection, and communications.

Take on additional marketing-related tasks and projects as priorities and needs evolve.

Desired skills and experience

We are looking for a capable, motivated marketing professional with a generalist mindset and a strong sense of ownership. The ideal candidate brings a balance of execution skills, curiosity, and the ability to work effectively across multiple areas of marketing in a collaborative, distributed environment.

You may be a strong fit if you bring a mix of the following:

• 3+ years of relevant experience in marketing, marketing operations, digital marketing, or a related role.
• Demonstrated ability to execute marketing initiatives independently, manage multiple priorities, and deliver high-quality work with minimal supervision.
• Experience working with marketing automation platforms, analytics tools, or campaign reporting, or a strong aptitude and willingness to learn.
• Google Analytics 4 certification or hands-on experience, including comfort working with modern, AI-assisted analytics and reporting tools.
• Comfort using data and tools to support execution, reporting, and continuous improvement.
• Practical understanding of generative AI tools, including basic prompt engineering to support research, analysis, content creation, or workflow efficiency.
• Strong written communication skills, with attention to clarity, consistency, and tone.
• Curiosity and openness to learning new platforms, workflows, and approaches.
• Ability to collaborate effectively with a wide range of stakeholders across distributed teams.
• Positive, service-oriented approach and a collegial, professional working style.
• Alignment with the Eclipse Foundation’s values of service, respect, collegiality, and professionalism.

Familiarity with open source communities or developer-focused organisations is a plus, but not required. We are ultimately looking for someone who will thrive in our culture, take ownership of their work, and grow with the role.

What we offer

We offer highly competitive compensation along with a comprehensive benefits package. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

For more information about the Eclipse Foundation, please visit https://eclipse.org.

We thank all applicants for their interest; however, only those selected for an interview will be

contacted. For more information about the Eclipse Foundation, please visit https://www.eclipse.org/.

The Eclipse Foundation respects the dignity and independence of people with disabilities and is committed to providing accommodation and support throughout any recruitment process. If you require any special accommodation or support, please let us know when applying.

While AI may assist in drafting materials like this posting, we do not use AI to evaluate applicants. Every application is reviewed by members of our team to ensure a fair and human-centered hiring process.

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About the Team

The Global Solution Services team consists of Business Consulting (Evangelists), Solutions Consultants and Professional Services. The team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. As part of an international global team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of a group of devoted professionals.

About the Role

The Customer Engagement Manager (CEM) is a critical role responsible for ensuring customers successfully adopt and realize value from our product. As a solution expert, the CEM builds deep relationships with client operational leads to drive product adoption and foster a community of brand advocates.

While the Customer Success Manager (CSM) focuses on long-term business strategy and renewals, the CEM is dedicated to driving engagement and ensuring the platform is expertly configured to meet immediate operational goals. Acting as a trusted advisor and translator, the CEM bridges the gap between a client’s vision and technical execution.

The CEM is responsible for ongoing training/retraining, consulting on best-practices and making recommendations for workflow optimization, ensuring the solution continually aligns with the client’s evolving needs and remains in good health to support growth potential.

What You’ll Do Here

Solution Design & Onboarding/Training Orchestration

• Implementation Collaboration: For clients with dedicated Implementation teams, the CEM may serve as a consultant during discovery and build-out to ensure long-term solution scalability and alignment with post-onboarding goals.
• Onboarding/Training: While the Implementation team will handle the initial onboarding, the CEM will participate post-implementation with tailored onboarding training/re-training.

Solution Consultancy & Continuous Optimization

• Translating Vision: Partner with the CSM to understand high-level business goals and consult on the specific configuration changes required to achieve them.
• Optimization Consulting: Continuously evaluate and review the client’s configuration and workflow to identify friction points and recommend changes that improve efficiency.
• Release Consulting: Lead the introduction of new features, advising clients on how to integrate new product capabilities into their existing business processes.

Product Expertise & Training

• Product Mastery: Become a super-user and subject matter expert on all product features, updates, and best practices.
• Consultative Enablement: Develop and deliver engaging training through workshops, office hours, and best-practice sharing sessions to empower users and administrators to maximize product utilization.
• Standardized Solutioning: Help build an internal library containing knowledge & consulting artifacts to ensure a consistent approach to engagement across the organization.
• Enablement Playbook Advocacy: Be the voice of the client internally. Consistently provide data-backed feedback on the client enablement playbook, training methodologies, and onboarding assets to reduce client time-to-engagement and advocate for product improvements based on recurring client pain points.

Cross-Functional Collaboration & Process Improvement

• Cross-Functional Leadership: Assist in scoping and documenting managed services requests for execution by specialized teams, acting as the bridge between client needs and technical delivery.
• CSM Partnership: Act as the “Solution Co-Pilot” to the CSM, assisting in providing the narrative and data-backed proof points required to demonstrate product value during QBRs. The CEM manages all technical execution and configuration; the CSM manages commercial terms and long-term business strategy.
• Commercial Influence: Surface upsell and expansion opportunities through engagement work; partner with the CSM and Sales to qualify and progress these opportunities. The CEM does not own renewals.
• Feedback Integration: Systematically capture client operational pain points, document the business impact, and translate this data into compelling, prioritized feedback for the Product and Engineering teams to influence the future roadmap.

Adoption, Metrics & Reporting

• Product Stickiness: Monitor adoption metrics (feature utilization, active usage) and proactively consult with the client to re-engage users when activity drops.
• Reporting: Partner with the CSM to understand key customer metrics and consult/enable the client in building the reporting that allows them to visualize the operational efficiency and business impact.
• Risk Identification: Proactively identify and flag customers who are at risk of low adoption or early churn and execute mitigation plans in partnership with the CSM.

AI Capability & Strategic Foresight

The CEM is expected to be a forward-thinking technical contributor who actively leverages AI and generative tools to automate workflows, synthesize data for strategic planning, and drive measurable client outcomes.

• Optimizing Workflow & Time Reclamation: Leverage generative AI and automation tools to streamline administrative tasks, report generation, and content creation — maximizing time dedicated to high-value client consultation and strategy.
• Portfolio Data Synthesis & Foresight: Use AI-powered analytics to synthesize usage patterns, customer sentiment, and industry data across a book of business — generating scalable engagement playbooks and proactively identifying high-impact risk and expansion signals.
• Client-Facing AI Feature Adoption: Drive adoption and ensure optimal configuration of the platform’s AI-enabled capabilities, tailoring their use to solve specific client operational and strategic challenges.
• Competitive & Market Intelligence: Employ AI-driven research methods to gather and synthesize data on client industry trends and competitor actions, ensuring the CEM can provide timely, informed consultation that defends and reinforces platform value during high-stakes discussions.
• Product Advocacy & Innovation Feedback: Track, aggregate, and present AI-generated insights regarding recurring client operational friction to Product and Engineering teams — acting as an advocate to influence platform roadmap and accelerate Time-to-Value.

What You’ll Bring to Us

• Experience: Minimum 3+ years of experience in a client-facing role such as Technical Account Management, Solution Consultant, Customer Engagement, or post-sales Customer Success.
• Mastery of Discovery: Proven expertise leading consultative discovery sessions, asking high-stakes business questions, and translating high-level executive objectives into concrete platform configurations and execution plans.
• Technical Platform Fluency: Strong technical fluency with the CRM or Social platform, including the ability to advise on advanced configurations, automation, and integrations to support client outcomes.
• Commercial Acumen: Ability to discuss technology in the context of business outcomes, ROI, and commercial value — moving beyond feature-based selling to tie configurations to the client’s financial or strategic KPIs.
• Client Enablement & Advocacy: Experience developing and iterating on enablement content (training assets, help documentation, playbooks) and using quantitative data (adoption rates, feature usage) to influence internal Product roadmap decisions.
• Cross-Functional Influence & Adaptability: Proven ability to manage complex, multi-stakeholder engagements and effectively influence Product, Engineering, and Sales teams with structured, data-backed feedback.

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

AI Automation Specialist – Remote

AI Automation | Workflow Automation | Zapier | Make | n8n | OpenAI | Process Optimization

Position Type: Full-Time, Remote

Location: Remote (LATAM, Pakistan, South Africa, Eastern Europe Preferred)

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an AI Automation Specialist to design, build, and optimize intelligent automation systems that eliminate manual work and improve operational efficiency across the business.

This is a hands-on, execution-focused role combining AI integration, workflow automation, system integrations, and process optimization. You’ll leverage modern automation platforms, APIs, and AI models to create scalable solutions that streamline operations across departments including operations, sales, marketing, HR, finance, and customer support.

If you’re passionate about AI, automation, and building systems that save time, reduce errors, and scale business operations, this role is an excellent opportunity to make a measurable impact.

What You’ll Own

Process Analysis & Automation Design

• Analyze existing workflows and identify automation opportunities.
• Design scalable AI-powered workflows that reduce manual effort.
• Translate business requirements into efficient automation solutions.
• Recommend automation strategies that improve scalability and operational efficiency.
• Continuously identify process improvements and eliminate bottlenecks.

AI & Workflow Automation

• Build, deploy, and maintain workflows using platforms such as:

  • Zapier
  • Make
  • n8n
  • Microsoft Power Automate

• Integrate AI services including:

  • OpenAI (ChatGPT)
  • Claude
  • Gemini
  • Anthropic
  • Other LLM APIs

• Develop AI-powered workflows for:

  • Content generation
  • Data processing
  • Classification
  • Summarization
  • Customer support
  • Lead management
  • Employee onboarding
  • Internal operations

Systems Integration

• Connect business applications using APIs and webhooks.
• Configure triggers, actions, filters, and conditional logic.
• Ensure reliable synchronization across business systems.
• Troubleshoot workflow failures, API errors, and integration issues.
• Build scalable, maintainable automation architectures.

Optimization & Performance

• Monitor workflow performance, reliability, and execution success.
• Optimize automation speed, scalability, and maintainability.
• Improve workflow logic using performance data and user feedback.
• Continuously reduce manual effort through automation enhancements.

Documentation & Collaboration

• Document workflows, integrations, logic, and system dependencies.
• Collaborate with operations, marketing, leadership, and technical teams.
• Communicate automation performance and business impact.
• Train internal teams on automation processes and best practices.

Requirements

Must-Have Qualifications

Experience

• Experience in:

  • Workflow Automation
  • Process Optimization
  • Systems Operations
  • Business Process Engineering

• Hands-on experience with automation platforms such as:

  • Zapier
  • Make
  • n8n
  • Microsoft Power Automate

• Experience integrating AI platforms including:

  • OpenAI
  • Claude
  • Gemini
  • Anthropic
  • Similar AI services

Technical Skills

• Strong understanding of:

  • APIs
  • Webhooks
  • JSON
  • System integrations

• Strong troubleshooting and analytical problem-solving skills.

• Excellent communication and technical documentation abilities.

• Reliable internet connection and professional remote workspace.

Nice-to-Have

• Experience with Python or JavaScript.

• Familiarity with:

  • Airtable
  • Google Sheets
  • Notion
  • Database-driven workflows

• Experience integrating:

  • HubSpot
  • Salesforce
  • Other CRM platforms

• Knowledge of prompt engineering and AI workflow optimization.

• Experience with RPA tools such as:

  • UiPath
  • Automation Anywhere

• Experience building AI agents, internal assistants, or operational automation systems.

Tools & Technologies

• Zapier
• Make
• n8n
• Microsoft Power Automate
• OpenAI
• Claude
• Gemini
• APIs & Webhooks
• Google Workspace
• Slack
• Asana
• ClickUp

What Makes You a Strong Fit

• Passionate about automation and AI technologies.
• Strong systems thinker with an operational mindset.
• Able to transform business challenges into scalable automation solutions.
• Comfortable collaborating with both technical and non-technical stakeholders.
• Organized with excellent documentation habits.
• Curious, adaptable, and continuously learning emerging AI technologies.
• Self-driven and comfortable working independently in a remote environment.

What a Typical Day Looks Like

• Analyze existing business workflows for automation opportunities.
• Build and test AI-powered workflows.
• Integrate business systems using APIs and automation platforms.
• Troubleshoot workflow failures and optimize automation logic.
• Monitor automation performance and system reliability.
• Document automation processes and technical workflows.
• Collaborate with stakeholders to implement operational improvements.

In short: You design and build AI-powered automation systems that reduce manual work, improve operational efficiency, and help the business scale.

Key Metrics for Success (KPIs)

• Number of operational workflows successfully automated
• Automation reliability and uptime
• Reduction in manual tasks and operational inefficiencies
• Accuracy and scalability of automation systems
• Speed of implementation and optimization cycles
• Quality of documentation and process clarity
• Stakeholder satisfaction and measurable business impact

Why This Role Stands Out

• Build impactful AI-powered automation systems used across the business.

• Work with cutting-edge AI and automation technologies.

• High ownership and autonomy over automation initiatives.

• Opportunity to improve business operations at scale.

• Collaborative, innovation-focused remote environment.

• Clear career growth into:

  • Senior AI Automation Engineer
  • Automation Architect
  • AI Solutions Engineer
  • Business Systems Lead

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video (3–5 minutes)
3. Practical Assessment (Automation or Workflow Scenario)
4. Final Client Interview
5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re passionate about AI, automation, and building scalable systems that solve real business problems, we’d love to hear from you. Apply today and help transform manual operations into intelligent, AI-driven workflows.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission!

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!

This is a Remote Opportunity within Mumbai, requires candidate to be based in Mumbai

What You’ll Do:

• Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
• Maintain extensive supplier, destination and system knowledge.
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives.

What We’re Looking For:

• 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role.
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
• A skilled communicator with excellent verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• An interest in travel with a basic understanding of world geography

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Singapore

About the Department

The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine — winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle.

The system is supported by an AI-embedded operating model. The work itself, however, remains human. The role of every seller at Cloudflare is to bring critical thinking, judgment, and trust to customer relationships and outcomes.

About This Role

In this role, you will be responsible for driving significant growth by landing and expanding a portfolio of commercial accounts in the Indonesia market. The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to engage effectively with both technical and non-technical buyers. As an Account Executive, you will drive revenue velocity by utilizing foundational sales data layers for accurate forecasting, proactive pipeline management, and consistently exceeding attainment targets.

You are the kind of operator who uses AI as a force multiplier every day, cares more about customer outcomes than job boundaries, and demonstrates curiosity, judgment, and high agency.

Role Responsibilities

• Own and execute a comprehensive territory plan to consistently achieve and exceed sales and revenue targets.
• Cultivate long-term strategic relationships with key accounts and partners. Lead executive-level transformation narratives that earn the right to be in the architecture conversation.
• Leverage top partners as an extension of the sales team to co-sell alongside where they bring customer relationships, services capability, or procurement leverage. Drive regular forecast & pipeline cadences with top partners.
• Understand customer network architectures, the problems that Cloudflare can solve and effectively translate Cloudflare’s solutions to drive successful platform sales, ensuring clients can secure and scale their own AI-driven workloads.
• Manage contract negotiations and structure platform-level commercial commitments (multi-year, multi-product, outcome-anchored) rather than point-product deals.
• Stay engaged through onboarding, adoption, and the first renewal. Partner with Customer Engineers, Professional Services on a deployment plan with milestones tied to measurable outcomes.
• Proactively build and manage a robust sales pipeline by leveraging internal tools, AI-assisted research and pipeline sources (BDR, Channel, Marketing).
• Maintain high standards in pipeline discipline, CRM hygiene and forecasting accuracy.

Required Experience

• Fluent in English and Bahasa Indonesia to engage with customers in Indonesia
• Bachelor’s degree or equivalent work experience.
• Experience selling technology solutions in high-growth technology firms.
• Demonstrated track record of consistently meeting and exceeding multi-million dollar quota targets.
• Proficient in discovery, positioning, competitive selling, negotiation, closing, and multi-threaded land and expand strategies.
• Strong understanding of computer networking, cloud security technology, and how enterprise infrastructure adapts to automated data workflows.
• Exceptional interpersonal communication skills and value selling skills.
• Proficiency in modern sales software, customer data environments, and core systems (e.g., Salesforce, Tableau, G-suite).
• Thinks critically rather than reacting, exercises judgment under uncertainty, names risks honestly, shows genuine empathy for customers as people, can point to relationships built over time on trust, and demonstrates visible curiosity in how they prepare, sell, and learn.
• Willingness to actively engage with AI tools and experiment.
• Ability to travel as required.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About the Team

The Global Solution Services team consists of Business Consulting (Evangelists), Solutions Consultants and Professional Services. The team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. As part of an international global team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of a group of devoted professionals.

About the Role

The Customer Engagement Manager (CEM) is a critical role responsible for ensuring customers successfully adopt and realize value from our product. As a solution expert, the CEM builds deep relationships with client operational leads to drive product adoption and foster a community of brand advocates.

While the Customer Success Manager (CSM) focuses on long-term business strategy and renewals, the CEM is dedicated to driving engagement and ensuring the platform is expertly configured to meet immediate operational goals. Acting as a trusted advisor and translator, the CEM bridges the gap between a client’s vision and technical execution.

The CEM is responsible for ongoing training/retraining, consulting on best-practices and making recommendations for workflow optimization, ensuring the solution continually aligns with the client’s evolving needs and remains in good health to support growth potential.

What You’ll Do Here

Solution Design & Onboarding/Training Orchestration

• Implementation Collaboration: For clients with dedicated Implementation teams, the CEM may serve as a consultant during discovery and build-out to ensure long-term solution scalability and alignment with post-onboarding goals.
• Onboarding/Training: While the Implementation team will handle the initial onboarding, the CEM will participate post-implementation with tailored onboarding training/re-training.

Solution Consultancy & Continuous Optimization

• Translating Vision: Partner with the CSM to understand high-level business goals and consult on the specific configuration changes required to achieve them.
• Optimization Consulting: Continuously evaluate and review the client’s configuration and workflow to identify friction points and recommend changes that improve efficiency.
• Release Consulting: Lead the introduction of new features, advising clients on how to integrate new product capabilities into their existing business processes.

Product Expertise & Training

• Product Mastery: Become a super-user and subject matter expert on all product features, updates, and best practices.
• Consultative Enablement: Develop and deliver engaging training through workshops, office hours, and best-practice sharing sessions to empower users and administrators to maximize product utilization.
• Standardized Solutioning: Help build an internal library containing knowledge & consulting artifacts to ensure a consistent approach to engagement across the organization.
• Enablement Playbook Advocacy: Be the voice of the client internally. Consistently provide data-backed feedback on the client enablement playbook, training methodologies, and onboarding assets to reduce client time-to-engagement and advocate for product improvements based on recurring client pain points.

Cross-Functional Collaboration & Process Improvement

• Cross-Functional Leadership: Assist in scoping and documenting managed services requests for execution by specialized teams, acting as the bridge between client needs and technical delivery.
• CSM Partnership: Act as the “Solution Co-Pilot” to the CSM, assisting in providing the narrative and data-backed proof points required to demonstrate product value during QBRs. The CEM manages all technical execution and configuration; the CSM manages commercial terms and long-term business strategy.
• Commercial Influence: Surface upsell and expansion opportunities through engagement work; partner with the CSM and Sales to qualify and progress these opportunities. The CEM does not own renewals.
• Feedback Integration: Systematically capture client operational pain points, document the business impact, and translate this data into compelling, prioritized feedback for the Product and Engineering teams to influence the future roadmap.

Adoption, Metrics & Reporting

• Product Stickiness: Monitor adoption metrics (feature utilization, active usage) and proactively consult with the client to re-engage users when activity drops.
• Reporting: Partner with the CSM to understand key customer metrics and consult/enable the client in building the reporting that allows them to visualize the operational efficiency and business impact.
• Risk Identification: Proactively identify and flag customers who are at risk of low adoption or early churn and execute mitigation plans in partnership with the CSM.

AI Capability & Strategic Foresight

The CEM is expected to be a forward-thinking technical contributor who actively leverages AI and generative tools to automate workflows, synthesize data for strategic planning, and drive measurable client outcomes.

• Optimizing Workflow & Time Reclamation: Leverage generative AI and automation tools to streamline administrative tasks, report generation, and content creation — maximizing time dedicated to high-value client consultation and strategy.
• Portfolio Data Synthesis & Foresight: Use AI-powered analytics to synthesize usage patterns, customer sentiment, and industry data across a book of business — generating scalable engagement playbooks and proactively identifying high-impact risk and expansion signals.
• Client-Facing AI Feature Adoption: Drive adoption and ensure optimal configuration of the platform’s AI-enabled capabilities, tailoring their use to solve specific client operational and strategic challenges.
• Competitive & Market Intelligence: Employ AI-driven research methods to gather and synthesize data on client industry trends and competitor actions, ensuring the CEM can provide timely, informed consultation that defends and reinforces platform value during high-stakes discussions.
• Product Advocacy & Innovation Feedback: Track, aggregate, and present AI-generated insights regarding recurring client operational friction to Product and Engineering teams — acting as an advocate to influence platform roadmap and accelerate Time-to-Value.

What You’ll Bring to Us

• Experience: Minimum 3+ years of experience in a client-facing role such as Technical Account Management, Solution Consultant, Customer Engagement, or post-sales Customer Success.
• Mastery of Discovery: Proven expertise leading consultative discovery sessions, asking high-stakes business questions, and translating high-level executive objectives into concrete platform configurations and execution plans.
• Technical Platform Fluency: Strong technical fluency with the CRM or Social platform, including the ability to advise on advanced configurations, automation, and integrations to support client outcomes.
• Commercial Acumen: Ability to discuss technology in the context of business outcomes, ROI, and commercial value — moving beyond feature-based selling to tie configurations to the client’s financial or strategic KPIs.
• Client Enablement & Advocacy: Experience developing and iterating on enablement content (training assets, help documentation, playbooks) and using quantitative data (adoption rates, feature usage) to influence internal Product roadmap decisions.
• Cross-Functional Influence & Adaptability: Proven ability to manage complex, multi-stakeholder engagements and effectively influence Product, Engineering, and Sales teams with structured, data-backed feedback.

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

Product Designer (UX/UI + Design Systems | SaaS) – Remote

Position Type: Full-Time, Remote

Location: Brazil, Colombia, Argentina, Mexico

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Product Designer (UX/UI) to own the end-to-end product experience across modern web and mobile applications.

This is a product-focused design role that goes beyond creating beautiful interfaces. You’ll combine user research, product thinking, UX strategy, UI design, and scalable design systems to build intuitive, high-performing digital products that improve usability, engagement, and customer satisfaction.

Working closely with Product Managers and Engineers, you’ll transform user insights into polished, developer-ready experiences while continuously optimizing products through research, analytics, and experimentation.

If you think in user journeys, product flows, and scalable systems—not just screens—this role is for you.

Responsibilities

UX Research & Product Discovery

• Conduct user research, interviews, usability testing, and behavioral analysis.
• Translate research findings into personas, user journeys, workflows, and user flows.
• Identify friction points and recommend UX improvements.
• Leverage product analytics tools such as Mixpanel and Amplitude to inform design decisions.
• Collaborate with Product Managers to validate assumptions and prioritize user needs.

UX/UI Design

• Design wireframes, user flows, interactive prototypes, and high-fidelity interfaces.
• Create responsive experiences across web and mobile platforms.
• Deliver polished, user-centered designs aligned with modern SaaS design principles.
• Produce developer-ready assets using Figma, Adobe XD, or Sketch.
• Iterate quickly based on stakeholder feedback and user insights.

Design Systems & Scalability

• Build, maintain, and evolve scalable design systems and reusable component libraries.
• Establish standards for typography, spacing, color systems, iconography, and interaction patterns.
• Ensure consistency across products, features, and customer touchpoints.
• Improve collaboration between design and engineering through standardized design practices.

Accessibility & User Experience

• Design accessible experiences that align with WCAG 2.1 standards.
• Ensure responsive usability across devices, browsers, and screen sizes.
• Improve navigation, information architecture, and interaction design.
• Create intuitive experiences that reduce friction and improve engagement.

Product Optimization & Experimentation

• Conduct A/B testing on user flows, layouts, and interaction patterns.
• Analyze user behavior and product performance metrics.
• Optimize conversion, engagement, onboarding, and retention through iterative improvements.
• Continuously refine designs using analytics, usability testing, and customer feedback.

Collaboration & Developer Handoff

• Work closely with Product Managers and Engineering teams throughout the product lifecycle.
• Deliver developer-ready specifications using Figma Dev Mode, Zeplin, or similar tools.
• Create clear interaction documentation, design specifications, and implementation guidance.
• Participate in sprint planning, design reviews, and product discussions.

What Makes You a Great Fit

• You think like a product designer—not just a visual designer.
• You balance user needs, business goals, and technical constraints.
• You enjoy solving complex product problems through thoughtful design.
• You use research and data to guide design decisions.
• You’re collaborative, organized, and comfortable working in Agile environments.
• You care deeply about usability, accessibility, and scalable design systems.

Required Experience & Skills

• 2+ years of experience in Product Design or UX/UI Design.

• Strong portfolio demonstrating:

  • UX problem-solving
  • Product thinking
  • High-quality UI execution
  • Responsive product design

• Proficiency with:

  • Figma
  • Adobe XD
  • Sketch

• Experience creating:

  • User flows
  • Wireframes
  • Interactive prototypes
  • Design systems

• Strong understanding of:

  • UX principles
  • Accessibility standards
  • Usability testing
  • Responsive design

• Excellent written and verbal English communication skills.

Nice to Have

• Experience designing:

  • SaaS products
  • Consumer applications
  • Enterprise software

• Experience building scalable design systems.

• Basic front-end knowledge of:

  • HTML
  • CSS
  • JavaScript

• Familiarity with:

  • Mixpanel
  • Amplitude
  • Product analytics platforms

What Success Looks Like

• Product experiences are intuitive, engaging, and user-friendly.
• Design systems remain scalable, consistent, and widely adopted.
• User friction decreases while engagement and retention improve.
• Design assets are delivered on time and developer-ready.
• Product teams collaborate efficiently with minimal implementation issues.
• User feedback and analytics consistently inform design improvements.

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Portfolio Review & Practical Design Task
• Client Interview
• Offer & Background Verification

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This allows hiring managers to evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation.

Apply Now

If you’re passionate about designing intuitive product experiences, enjoy solving user problems through research and thoughtful design, and want to help build scalable SaaS products, we’d love to hear from you. Apply today and help shape digital experiences that users love.

Who We Are

At RelationalAI, we’re solving one of the most important challenges in artificial intelligence: how to teach large language models the logic, semantics, and business context of the modern enterprise.

Frontier models are trained almost entirely on public data — they can speak about the world, but they don’t understand your business. We fix that.

RelationalAI has pioneered a breakthrough called Superalignment — technology that enables LLMs to learn natively from private, structured enterprise data inside the data cloud.

By combining this with relational knowledge graphs and our proprietary neuro/symbolic-relational reasoners, we deliver trustworthy decision intelligence: systems that use semantic models to truly understand how a business operates and can reason across its data to drive better outcomes.

We’re a globally distributed team of engineers, scientists, and builders redefining how AI learns from data. We believe that high-stakes decisions deserve frontier intelligence — intelligence that’s explainable, aligned, and grounded in reality.

If you’re driven by curiosity, thrive in complexity, and want to help build the system that brings true understanding to enterprise AI, you’ll feel right at home here.

The Role

You will be embedded inside our customers’ hardest problems, and you will own the outcome until it works in production.

You’ll sit with executives, domain experts, and data teams to find the decisions that actually move their business - inventory that’s in the wrong place, risk concentrations nobody can see, fraud patterns that only emerge across three systems, capacity plans built on guesses. Then you’ll model their world in our ontology, formulate the reasoning problem, write the PyRel, and ship something that runs against their real data in their own Snowflake account.

Every engagement here produces two deliverables.

The first is the one the customer sees: a working decision system that changes how they operate.

The second is the one that matters most to us: the pile of things you had to invent because our platform didn’t have them yet. The modelling pattern you hand-rolled. The constraint formulation that should have been a primitive. The three-hour workaround where an API should have existed. You bring those back, you argue for them, and the strongest of them become product.

That second deliverable is why this role exists. If you only ever deliver the first one, we’ve hired a consultant. We’re not hiring consultants.

You’ll operate with unusual autonomy: you decide what’s worth building, when a workaround is acceptable and when it’s technical debt we’ll regret, and when to tell a customer their real problem is not the one they asked about. You’ll be technical enough that when something breaks in a customer environment, you find the root cause yourself rather than filing a ticket and waiting.

What You’ll Do

• Own outcomes end to end - discovery, modelling, implementation, performance tuning, production hardening, and the measurement that proves it worked. Not a handoff at each stage. Yours.
• Build, not describe - design and ship decision solutions on our modelling, reasoning, and learning stack: ontologies over customer data, rules, graph analytics, optimisation formulations, predictive models
• Fill the gaps yourself - when a customer workflow is blocked on something the platform doesn’t do, scope it and build it. Then push the general version upstream: read our source, form a hypothesis before you escalate, open the PR.
• Close the loop with Product - every deployment generates a signal. Bring back reproductions, patterns, and specific failure modes (“the only way I could express this was by abusing X in this way”), not vibes. You are one of the loudest inputs into our roadmap.
• Run technical discovery that gets to the truth - workshops, demos, and proofs of concept designed to find out whether we can actually solve the problem, not to look impressive.
• Leave things better than you found them - document as you go, in the repo, same week. Turn one-off work into reusable reference implementations so the next person starts where you finished. No branch of yours should be diverging for a month.
• Refuse shortcuts that compound - no undocumented config drift, no “it works now” without knowing why it broke, no restarting the service before you’ve captured the evidence.

Who You Are

You thrive in ambiguity and move with intent. You’re motivated by deep understanding and meaningful impact.

• Owner, not participant. You take full accountability for the outcome, not your slice of it. When something is broken and it’s nobody’s job, it becomes yours.
• You build. Your instinct in the face of a hard problem is to open an editor, not a deck. You’d rather show a working prototype on real data than a diagram of one.
• High conviction, low ego. You argue hard for what you believe, you’re direct about what’s wrong, and you change your mind quickly when the evidence turns. You challenge ideas without making it personal - people leave arguments with you feeling sharper, not smaller.
• Rigorous. You root-cause things. You can explain both why it broke and why your fix works. Surface symptoms don’t satisfy you.
• Fast in unfamiliar territory. Dropped into a codebase, a domain, or a data model you’ve never seen, you’re useful within days. “I only do backend” and “that’s not my job” are phrases you don’t use.
• High tolerance for friction. Enterprise environments are messy - broken data, VDI access, security reviews, politics. You route around it and keep shipping.
• Impact-driven. You want the thing you built to still be running, and still be load-bearing, two years from now.

What This Role Is Not

We’d rather be blunt than waste your time:

• It is not demo-and-handoff pre-sales. You don’t disappear after the POC; you’re there when it goes to production.
• It is not staff augmentation. You own outcomes, not hours or ticket queues.
• It is not advisory. We deliver working software, not recommendations.
• It is not a support role. You deploy new things; you don’t maintain someone else’s legacy.

Qualifications

• 5+ years building and shipping production software, at least some of it inside customer or partner environments
• Demonstrated end-to-end ownership: you have personally taken something from an ambiguous problem statement to running in production, and you can walk us through the whole arc, including what went wrong
• Strong SQL and deep familiarity with cloud data platforms (Snowflake, BigQuery, Databricks, Redshift)
• Strong programming ability - Python primarily; comfort with declarative or logic-style languages is a real advantage
• Comfortable reading unfamiliar source code, interpreting stack traces, and debugging systems you didn’t write
• Able to hold your own with both a VP of Supply Chain and a staff data engineer, in the same meeting
• Comfortable operating in high-autonomy, high-velocity, low-instruction environments

Preferred Qualifications

• Built analytical, decision, or reasoning applications that reached production and stayed there
• Experience with optimization, constraint solving, rule engines, graph algorithms, or ML on structured data
• Semantic modelling, data pipelines, and governance in real enterprise settings
• Track record of upstream contribution - features, tools, or abstractions you built for one customer that became standard for everyone
• Prior experience in enterprise technology, AI, or analytics platforms

How We Hire

Our loop is designed to test the job, not trivia. Expect a technical screen; a session where you navigate and extend a system you’ve never seen before; a problem-decomposition session on a realistic customer scenario; and a conversation about ownership with the hiring manager. We’re looking for how you think when you don’t know the answer.

The Solution Engineer position offers a base salary range of $170,000 to $200,000, along with equity and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location.

Why RelationalAI

At RelationalAI, you will:

• Work from anywhere in the world
• Earn competitive salary + equity
• Enjoy open PTO, flexible schedules, and recharge weeks
• Access global benefits, mental-health support, and learning stipends
• Join a transparent, inclusive, and globally connected culture that values curiosity, excellence, and impact
• Regular team offsites and global events – Building strong connections while working remotely through team offsites and global events that bring everyone together.
• A culture of transparency & knowledge-sharing – Open communication through team standups, fireside chats, and open meetings.

Country Hiring Guidelines:

RelationalAI hires people from around the world. All of our roles are remote; however, some locations might carry specific eligibility requirements.

Because of this, understanding location & visa support helps us better prepare to onboard our colleagues.

Our People Operations team can help answer any questions about location after starting the recruitment process.

How to Apply

If you’re driven by understanding, powered by curiosity, and ready to help shape the next era of enterprise intelligence — we’d love to hear from you.

Join us and help build the reasoning layer for the modern enterprise.

Privacy Policy: EU residents applying for positions at RelationalAI can see our Privacy Policyhere.

California residents applying for positions at RelationalAI can see our Privacy Policy here

RelationalAI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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